Hi, I’m
ReNisha Owens
Rosenberg,TX
Overview
30
years of professional experience
Work History
Alight Solutions
Customer Service Analyst
04.2022 - 08.2025
Job overview
- Processed medical billing, claims, and answered insurance plan inquiries.
- Researched billing inquiries, processed refunds, responded to online chat inquiries, and processed HSA claims.
- Provided high-volume, multi-channel support (phone, chat, email) regarding health benefits, HR, retirement plans, specializing in Medicare (Retiree Health Solutions) and 401(k) savings.
Texana CenterRosenberg, TX
Medical Analyst/Customer Support PRN
10.2018 - 04.2022
Job overview
- Provision of assistance, training, and support necessary for the individual to complete personal care, health maintenance, and independent living skills in their own home, natural (family) home, or nursing facility.
- Other duties include supervision of individuals, implementation of training and behavioral programs, data collection and assessments, completion of all required documentation and reports, compliance with all applicable standards, rules, and policies, and transportation of individuals.
- Processed medical billing, maintained records of clients per state regulations, and maintained healthcare ethics.
Verizon WirelessHouston, TX
Technical Support Coordinator
11.2000 - 09.2016
Job overview
- Overseeing technical-related issues, customer bill inquiries, payment issues, bill re-rating, and rate plan changes.
- Solutions-focused professional with 10+ years' experience providing rapid and client-focused technical support to 200+ users.
- Demonstrated capacity to identify root causes and direct users to lasting resolutions.
- Adept at articulating complex technical concepts to users of varying technical understanding.
- Exhibiting quality customer service from the greeting point to the departure.
- Ensuring that all customer needs are met and that every customer has a positive experience.
- Answering phones and responding to customer inquiries in a timely manner.
- Acting point of contact in the absence of a supervisor.
- Well-versed in a variety of common operating systems, applications, and hardware, with a proven ability to master new tools and technologies quickly.
- Outstanding interpersonal strengths illustrated by multiple service awards.
- Outperformed peers by maintaining an outstanding record of technical support service, resolving 95% of all trouble tickets without escalation to a supervisor or manager.
- Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.
- Earned 'Employee of the Month Award' for comprehensive technical knowledge and outstanding customer service.
Centralized Showing SystemsHouston, TX
Lead Supervisor
01.1999 - 11.2000
Job overview
- Opened and closed the call center.
- Coached, developed, and prepared the sales team to meet and exceed defined sales quotas and quality service objectives.
- Managed the daily activities of all staff, including new realtor locators, customer service, and existing clients.
- Processed daily statistics, attendance, scheduling, and payroll.
Fallon CommunicationsHouston, TX
Administrative Assistant
01.1998 - 01.1999
Job overview
- Managed customer bill inquiries.
- PBX operator.
- Notified clients of messages.
- Managed office intakes and outtakes.
- Assisted with office projects and daily duties.
- Processed schedules and payroll.
- Organized training schedules and center events.
Texas Dept. of Criminal JusticeHuntsville, TX
Correctional Officer III
12.1997 - 01.1998
Job overview
- Responsible for processing offenders, including outgoing and incoming chains.
- Monitored daily count of offenders in the facility.
Texas Dept. of Criminal JusticeHuntsville, TX
File Clerk III
01.1997 - 12.1997
Job overview
- Processed medical claims for offenders.
- Filed secure records.
- Scheduled release process information.
- Processed travel expense and offender in/out take procedures.
Walker County Child CareHuntsville, TX
Assistant Supervisor
08.1995 - 01.1997
Job overview
- Managed facility operations.
- Supervised staff members.
- Processed payroll and schedule.
- Handled bill payment processing and new account enrollments.
- Assisted with invoicing, cash handling, and purchase requisitions.
Timeline
Customer Service Analyst
Alight Solutions
04.2022 - 08.2025
Medical Analyst/Customer Support PRN
Texana Center
10.2018 - 04.2022
Technical Support Coordinator
Verizon Wireless
11.2000 - 09.2016
Lead Supervisor
Centralized Showing Systems
01.1999 - 11.2000
Administrative Assistant
Fallon Communications
01.1998 - 01.1999
Correctional Officer III
Texas Dept. of Criminal Justice
12.1997 - 01.1998
File Clerk III
Texas Dept. of Criminal Justice
01.1997 - 12.1997
Assistant Supervisor
Walker County Child Care
08.1995 - 01.1997