Renisha Richards
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Relationship Banker
BMO Bank
11.2021 - Current
- Provide budgeting solutions to both small business owners and consumer clients.
- Give credit recommendations for business lending and personal lending needs, home financing, lines of credit, installment loans, and credit cards.
- Assist with team development skills via outbound dials, showing them how to use directives and procedures to help customers, and implementing unity behavior and activities.
- Attend Community Reinvestment Act events to aid in financial literacy in the Low to Moderate Income communities.
- Coordinate market and regional volunteer opportunities.
Branch Banker
PNC Financial Services Group
03.2021 - 08.2021
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Coordinated market book drive for the Grow Up Great program aiding in the Community Reinvestment Act.
Branch Banker Associate
PNC Financial Services Group
07.2019 - 02.2021
- Participated in proactive sales and service activities and identified referral opportunities on the teller line and during customer service appointments to increase partner referral.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks..
Bank Teller
PNC Financial Services Group
06.2018 - 06.2019
- Mitigated risks by adhering to all policies and procedures, demonstrating sound judgment, and completing transactions with efficiency and accuracy.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided useful ideas and alternative banking methods.
Education
Bachelor of Science - Communication
Indiana State University
Terre Haute, INSkills
- Sales
- Communication
- Time Management
- Organization
- Problem Solver
- Multitasker
- Leadership Development
- Customer Service
- Lending
- Branch operations
- Financial product knowledge
- Cash handling expertise
- Credit analysis
Certification
- NMLS 1893974, 08/2019, Present
- Notary Public, 05/2021, Present
Proficiency
Microsoft Office (Word, Power Point), Microsoft Office (Excel)
Timeline
Retail Relationship Banker
BMO Bank
11.2021 - Current
Branch Banker
PNC Financial Services Group
03.2021 - 08.2021
Branch Banker Associate
PNC Financial Services Group
07.2019 - 02.2021
Bank Teller
PNC Financial Services Group
06.2018 - 06.2019
Bachelor of Science - Communication
Indiana State University