RENITA COOK TAYLOR

Highly qualified, tenacious and well-accomplished professional with extensive experience in sales/financial services, and customer service for over five-years. Proficient in meeting sales goals, negotiation, selling to customers' needs, building relationships, and managing processes. Proficient in handling high volumes of interactions tending to in-person inquiries. Proficient in MS Word, Excel, and Outlook,Symitar software, Mypayment plus Meridian Link ,Avaya With a passion for providing top-rated assistance to clients while constantly striving to honor a company's mission. A leader with an outgoing positive attitude perfect for acting as a liaison between clients and the company. Dedicated customer service specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivational leader and organizational problem-solver with advanced leadership, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive the company's success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.