Renita Johnson
Chicago,IL
Summary
Dynamic Complaints Coordinator at AvantCredit with a proven track record in complaint resolution and customer satisfaction. Skilled in Microsoft Office and adept at analyzing feedback trends to drive process improvements. Recognized for strong communication and assertiveness, fostering collaboration across teams to enhance service quality and operational efficiency.
Overview
24
24
years of professional experience
Work History
Complaints Coordinator
AvantCredit
07.2015 - 11.2025
- Managed complaint resolution processes to ensure timely responses and customer satisfaction.
- Collaborated with cross-functional teams to identify and address systemic issues in service delivery.
- Developed training materials for new staff on complaint handling procedures and best practices.
- Analyzed customer feedback trends to inform process improvements and enhance service quality.
LaSalle Network
Employment Agency
01.2015 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Vanru Credit Corporation
Collection Agency
04.2002 - 12.2014
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Austin Community High School
Chicago, IL06-1988
Skills
- Complaint handling
- Follow-up skills
- Assertiveness
- Microsoft office
Timeline
Complaints Coordinator
AvantCredit
07.2015 - 11.2025
LaSalle Network
Employment Agency
01.2015 - 06.2015
Vanru Credit Corporation
Collection Agency
04.2002 - 12.2014
High School Diploma -
Austin Community High School