Renita Johnson
Houston
Summary
Detail oriented administrative and customer service professional with over 10 years of experience in dispatch coordination, front desk operations, transportation logistics and client support. Skilled in managing high-volume calls, scheduling, data entry problem resolution, document preparation, calendar management and customer relations. Recognized for strong communication skills, organization, and the ability to remain calm and professional in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Driver
MV Transportation
10.2024 - 10.2025
- Provided safe and compassionate transportation to passengers with disabilities using a specialized van.
- Enhanced client experience by assisting passengers with mobility needs during transportation.
- Adhered to scheduled routes while maintaining punctuality throughout daily operations.
- Maintain clear communication with dispatch to report delays or issues encountered on route.
- Performed routine vehicle inspections to uphold safety and compliance standards.
- Kept accurate records of mileage, fuel usage, and service logs to support operational efficiency.
Lead Dispatch Coordinator/Care Coordinator
Access2Care
08.2020 - 09.2023
- Facilitate the deployment of ambulances for medical emergencies.
- Coordinated and communicated vital information, including customer orders, service requests, and emergency alerts, to ensure timely response.
- Communicate with drivers’ phone and computer to provide information and updates on routes, schedules, or emergencies.
- Troubleshot and resolved transportation issues with healthcare facilities and health plan personnel, enhancing service delivery.
- Utilize scheduling software to manage recurring, short notice and future trip planning.
- Confirmed eligibility and assessed transportation requirements and modes to facilitate efficient travel arrangements.
Security Officer/Receptionist
Allied Universal
04.2014 - 04.2020
- Utilized surveillance systems to monitor areas and document unusual occurrences, contributing to a safer environment.
- Prepared detailed reports on incidents, observations, and daily activities, enhancing situational awareness for management.
- Managed multi-line phone system, efficiently routing calls to departments and improving communication flow.
- Assisted with administrative tasks, including filing paperwork and data entry.
- Scheduled appointments and maintained calendars for office staff and executives.
- Coordinated office supplies inventory, placing orders to maintain stock levels.
Education
MEDICAL ASSISTANT -
EVEREST INSTITUTE
Houston, TX04.2009
HIGH SCHOOL DIPLOMA -
JACK YATES HIGH SCHOOL
Houston, TX05.2007
Skills
- Route Planning
- Medical Dispatch Software
- Patient scheduling
- Appointment scheduling
- Radio Communication
- Crisis management
- Equipment securement
- Documentation skills
- Time management
- Computer proficiency
- Multi-line phone system
- Problem solving
- Medical knowledge
- Client Interaction
Timeline
Driver
MV Transportation
10.2024 - 10.2025
Lead Dispatch Coordinator/Care Coordinator
Access2Care
08.2020 - 09.2023
Security Officer/Receptionist
Allied Universal
04.2014 - 04.2020
MEDICAL ASSISTANT -
EVEREST INSTITUTE
HIGH SCHOOL DIPLOMA -
JACK YATES HIGH SCHOOL