Renita Malone
Midwest City,OK
Summary
Building strong customer relationships.
Handling high call volumes with professionalism
Responding quickly to patients concerns and requests.
Overview
9
9
years of professional experience
Work History
Patient Ambassador
OU Children's Hospital
Oklahoma City, OK
10.2020 - 04.2026
I delivered high-quality customer service to patients & families. I assisted patients with meal selections within their diets. Also, I managed patient complaints or concerns in a timely manner, working alongside healthcare providers to address issues and implement necessary changes.
Customer Service Representative
Consumer Cellular
1640 S. Sooner Rd
01.2017 - 04.2020
As an Customer Service Representative I received I managed high volume inbound calls. I assisted customers with billing, service plans and account inquiries. I also resolved customer issues with a professional and positive attitude.
Education
High School Diploma -
John Marshall High School
9017 N. University 05-2003
Skills
Customer Service and Support
Billing and Account Assistance
Active Listening
Data Entry
Conflict Resolution
Timeline
Patient Ambassador
OU Children's Hospital
10.2020 - 04.2026
Customer Service Representative
Consumer Cellular
01.2017 - 04.2020
High School Diploma -
John Marshall High School