Proficient in clinical operations with a strong grasp of compliance regulations and industry standards. Demonstrated expertise in communication, multitasking, and conflict resolution. Accomplished Resident Care Director skilled in program management, team leadership, and problem-solving. Effectively manages staff schedules, assigns tasks, and ensures performance and compliance standards are met.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Resident Care Director
Spring Arbor of Steele Creek
Charlotte, NC
07.2025 - 01.2026
Assessed and developed comprehensive written care plans for each resident to address individual needs.
Develop and implement resident care plans to meet the needs of residents.
Manages the recruitment, training, and supervision of care staff to maintain high-quality care standards.
Conducted weekly at-risk meetings to ensure compliance with care standards and regulations; recruited, managed, and directed resident care staff.
Orient, monitor progress and reinforce training of resident care staff.
Complete scheduling for resident care staff.
Conducts pre-move-in assessments and review paperwork to ensure compliance with individual service plans.
Coordinate resident care service and consult with families and physicians to do so.
Communicate with physicians and other medical professionals regarding residents' medication, treatments, and therapies.
Monitors medication administration, ensuring adherence to physician orders and regulatory compliance.
Audit Medication Administration Reports; notify pharmacy of changes.
Participates in on-call rotation for crisis management and emergency response.
Completed all Spring Arbor and state documentation; implemented updates to align with new state regulations.
Function as part of the management team.
MDS Coordinator
Hunter Woods Nursing and Rehab Center
Charlotte, NC
01.2023 - 10.2024
Developed and maintained MDS schedules for residents, optimizing care coordination and documentation.
Assessed and developed written care plans for residents, ensuring timely revisions and reviews to meet individual needs.
Certified and re-certified residents in a timely manner within set guidelines.
Updated care plans with physician’s orders, falls, incidents, and new medications and diagnoses.
Documented and conducted assessment of every individual’s medical status after their admission.
Communicated with the nurses, physicians, coworkers, CNAs, and interdisciplinary, regarding the condition of the residents and supervised the outcomes.
Coordinated the professional nursing care with and for the residents.
Ensured the availability of resources and that quality care was always delivered to residents.
Participated in reimbursement from all sources and completed thorough documentation.
Transcribed ICD 10 codes for billing.
Created proper ICD-10 codes for state regulations in conjunction with certifications and re-certifications.
Conducted training sessions for CNAs, LPNs, Social Workers, Activity Director, and Dietary Manager on proper documentation procedures.
Attended daily PDPM meetings to evaluate Medicare and Managed care residents, facilitating accurate reimbursement through timely interventions.
Attended weekly PDPM and therapy meetings for case mix.
Updated 802 daily and reviewed with interdisciplinary team weekly.
Collaborated with Powerback Rehab for the CMI and encouraged participation from other team members.
Analyzed monthly Quality Measure Report and reported trends to other interdisciplinary team members.
Attended in-services and training.
Notified proper staff of grievances from families and/or residents in a timely manner.
Contributed to Standards of Care meetings for high-risk residents, addressing issues related to wounds and weight loss.
Followed CDC guidelines for adding and deleting diagnosis of COVID19 residents.
Adhered to established center, departmental, state, and corporate policies, quality improvement program, objectives along with safety environment.
LPN MDS Coordinator/Corporate Travel MDS Nurse
Accordius Health Corporate office
Charlotte, NC
06.2015 - 01.2023
Trained new MDS Coordinators across 10 buildings to enhance compliance and care quality.
Traveled up to 5 nights a week to multi-state buildings to fulfill the role of MDS Coordinator.
Completed MDS assessments and care plans to maintain regulatory compliance and improve resident care.
Taught CMI and PDPM.
Planned, organized, implemented, and directed the comprehensive plan of care for all residents within the nursing facility within scope of nursing practice.
Monitored compliance reports and processes across all buildings to ensure adherence to regulatory standards.
Communicated and sent reports to V.P. of Clinical Reimbursement, Regional MDS nurses and Administrators.
Used facility EMR system to update resident records and transmit MDS assessments.
Participated in continuing education programs and workshops to enhance training and nursing knowledge.
Educated on ICD10 diagnosis coding.
Maintained confidentiality of pertinent resident information and medical records to assure resident rights are protected.
Assisted surveyors in finding information as requested, as necessary.
As other duties assigned.
Participated in the assessment and development of written care plans for every resident, revising and reviewing the same.
Transcribed ICD 10 codes for billing.
Coordinated professional nursing care with and for the residents.
Ensured the availability of resources and that quality care was always delivered to residents.
Participated in reimbursement from all sources and completed thorough documentation.
Documented and conducted assessment of every individual’s medical status after their admission.
Adhered to established center, departmental, state, and corporate policies, quality improvement program, objectives along with safety environment.
Communicated with the nurses, physicians, coworkers, CNAs, and interdisciplinary, regarding the condition of the residents.
Maintained and developed MDS schedules for every resident.
Certified and re-certified residents in a timely manner within set guidelines.
Created proper ICD-10 codes for state regulations in conjunction with certifications and re-certifications.
Improved documentation accuracy by providing in-service training to CNAs, LPNs, Social Workers, Activity Directors, and Dietary Managers.
Updated care plans with physician’s orders, falls, incidents, and new medications and diagnoses.
Held weekly PDPM for improvement(s) or decline(s) in Medicare and Managed care residents for proper reimbursement.
Attended weekly at-risk meetings and reviewed residents and reviewed/updated care plans.
Analyzed monthly Quality Measure Report and reported trends to other interdisciplinary team members.
Attended in-services and training.
Participated in quarterly care plan meetings with residents and families to ensure optimal customer satisfaction.
Notified proper staff of grievances from families and/or residents in a timely manner.
Participated in weekly COVID19 calls to a selected group of residents’ family members.
Participated in at-risk meetings for high-risk residents, concerning wounds, weight loss etc.
Gathered information for the completion of the ADR (Additional Data Review).
Participated in room rounds and reported findings during morning meetings.
Overseen and supervised Medical Records with the ADR process.
Collaborated with managed care companies for the optimal care of their clients.
Sent weekly and additional updates to managed care companies for clinical review and appeals.
LPN MDS Coordinator
Brookview Healthcare
Gaffney, SC
09.2012 - 05.2015
Assessed and developed written care plans for every resident, revising and reviewing them.
Coordinated the professional nursing care with and for the residents.
Ensured availability of resources to deliver consistent quality care to residents.
Secured reimbursement from all sources and completed thorough documentation.
Documented and conducted assessment of every individual’s medical status after their admission.
Adhered to established center, departmental, state, and corporate policies, quality improvement program, objectives along with safety environment.
Communicated with the nurses, physicians, coworkers, CNAs, and interdisciplinary, regarding the condition of the residents.
Maintained and developed MDS schedules for every resident.
Performed triple check with Business Office Manager and Rehabilitation Manager at the end of the billing cycle to ensure accuracy with billing and billable ICD codes.
Certified and re-certified residents to maintain eligibility for necessary medical services. residents in a timely manner within set guidelines.
Created proper ICD-9 codes for state regulations in conjunction with certifications and re-certifications.
In serviced, supervised, and trained CNAs, LPNs, Social Workers, Activity Directory, and Dietary Manager on accurate documentation.
Updated care plans with physician’s orders, falls, incidents, and new medications and diagnosis.
Held daily Utilization Review for improvement(s) or decline(s) in Medicare residents for proper reimbursement.
Analyzed monthly Quality Measure Report and reported trends to interdisciplinary team members for improved care strategies.
Participated in weekly Conference calls for in-service and training purposes.
Conducted quarterly care plan meetings with residents and families to ensure optimal customer satisfaction.
Notified proper staff of grievances from families and/or residents in a timely manner.
Participated in weekly wound rounds with interdisciplinary team members to update care plans based on resident needs.
Participated in at-risk meetings for high-risk residents, concerning wounds, weight loss etc.
Gathered information for the completion of the ADR (Additional Data Review).
Gathered information for 1718 for proper Medicaid Reimbursement.
Completed South Carolina Department of Health and Human Service Medicaid Resident Case Mix Classification to assessments.
Licensed Practical Nurse/Treatment Nurse
LAKE PARK NURSING AND REHABILITATION CENTER
Indian Trail, NC
04.2011 - 09.2012
Assisted LPNs, RNs, and MDs with treatments and therapies, enhancing patient mobility, social skills, and respiratory and cardiovascular health.
Followed rehabilitation and treatment plans to accelerate patient recovery; minimize pain, discomfort, infections, and complications; and optimize patient outcomes.
Monitored numerous patients, prioritized care, and coordinated CNAs to ensure efficient treatment in fast-paced environment.
Observed, monitored, and documented patient progress, symptoms, and vital signs on each visit.
Educated residents and families on safe treatment protocols for injuries, illnesses, and conditions to promote effective recovery.
Licensed Practical Nurse
BRIGHTON GARDENS ASSISTED LIVING FACILITY
Charlotte, NC
04.2008 - 04.2011
Collaborated with LPNs, RNs, Med Techs, and MDs to implement treatments and interventions enhancing mobility, cognitive skills, respiratory functions, and cardiovascular health.
Performed assessments efficiently to ensure timely care for residents.
Monitored numerous residents, prioritized care needs, and coordinated CNAs to maintain high-quality care in a fast-paced environment.
Coordinated meal delivery to ensure residents received proper nutrition on schedule.
Admitted and discharged residents per facility protocol.
Licensed Practical Nurse/Shift Leader/MDS Nurse
Hunterwoods Nursing and Rehabilitation Center
Charlotte, NC
08.2002 - 06.2008
Developed and implemented nursing care plans, supervised residents’ admissions and discharge procedures.
Monitored and guided the completion of PPS, OBRA assessments, and CAAs.
Scheduled and led care plan conferences with residents, families, and interdisciplinary teams to collaboratively develop effective care strategies.
Acted as liaison between residents, nurses, and physicians to resolve immediate and long-term issues.
Educated CNAs on preventing transmission of infectious bacteria, enhancing overall resident safety.
Enforced regulations requiring the witnessed counting and charting of medications during shift change.
Administered control narcotics, assuming full responsibility for possession of keys.
Supervised other LPNs and CNAs.
Assigned duties to CNAs and LPNs to ensure adequate resident care.
Fulfilled responsibilities of a floor nurse during critical periods.
Assisted staff nurses with initial assessments of residents upon admissions and discharge planning, whether planned or unplanned.
Reported changes in residents’ conditions and other matters of concern requiring prompt attention.
Ensured open lines of communication and accurate charting procedures; updated computerized patient data.
Stepped up and updated assessments for a 110-bed facility until another MDS Coordinator was hired.
Made rounds during shift, received and gave report at shift change.
Gathered information for assessments and care plans.
Participated in on-call rotation.
Education
Administrator-in-training Program -
North Carolina Assisted Living Consulting
Charlotte, NC
04.2025
CPR -
03.2025
IV Therapy -
Rowan-Cabarrus Community College
Salisbury, North Carolina, NC
01.2009
Licensed Practical Nurse (LPN) - State of North Carolina
Forsyth Technical Community College
Winston-Salem, NC
01.1999
Licensed Practical Nurse -
FORSYTH TECHNICAL COMMUNITY COLLEGE
Winston-Salem, NC
01.1998
Skills
PointClickCare
AHT
Matrix
YardiOne
Team leadership, training, and development
Quality improvement
Certification
Licensed Practical Nurse (LPN), North Carolina, 99
S.P.I.C.E. trained, 2021
Administrator-in-training Program, North Carolina Assisted Living Consulting, 04/25
NC Assisted Living Administrator, certification pending
IV Therapy, 09
CPR, 03/25
Personal Information
Title: LPN
References
References available upon request.
Timeline
Resident Care Director
Spring Arbor of Steele Creek
07.2025 - 01.2026
MDS Coordinator
Hunter Woods Nursing and Rehab Center
01.2023 - 10.2024
LPN MDS Coordinator/Corporate Travel MDS Nurse
Accordius Health Corporate office
06.2015 - 01.2023
LPN MDS Coordinator
Brookview Healthcare
09.2012 - 05.2015
Licensed Practical Nurse/Treatment Nurse
LAKE PARK NURSING AND REHABILITATION CENTER
04.2011 - 09.2012
Licensed Practical Nurse
BRIGHTON GARDENS ASSISTED LIVING FACILITY
04.2008 - 04.2011
Licensed Practical Nurse/Shift Leader/MDS Nurse
Hunterwoods Nursing and Rehabilitation Center
08.2002 - 06.2008
Administrator-in-training Program -
North Carolina Assisted Living Consulting
CPR -
IV Therapy -
Rowan-Cabarrus Community College
Licensed Practical Nurse (LPN) - State of North Carolina