Steven Fairchild
Lake Forest,CA
Summary
Results-oriented Pharmaceutical Sales Representative with expertise in long-term care and proven ability to foster customer relationships and identify client needs. Certified Field Trainer skilled in coaching and developing teams to enhance performance. Utilizes a consultative approach to cultivate partnerships and drive sales growth.
Overview
12
12
years of professional experience
Work History
Long Term Care Account Manager
Teva Pharmaceuticals
Santa Ana, California
12.2024 - Current
- Managed customer relationships, enhancing understanding of services and ensuring effective support
- Developed account strategies that aligned with customer requirements, driving satisfaction and retention
- Collaborated with cross-functional teams to implement solutions that met customer needs
- Served as a Certified Field Trainer and trained new sales reps during onboarding.
Nursing Home Administrator
Cambridge Healthcare Services, LLC
San Gabriel, CA
09.2023 - 09.2024
- Maintained an average daily census (ADC) above 98% through 2024 by cultivating strong business relationships with panel doctors and local hospital networks.
- Implemented effective recruiting and retention strategies resulting in a 30% reduction in turnover rates.
- Operational efficiency focus resulted in consistently positive margin quarter-over-quarter.
- Maximized staff engagement and aligned business objectives through team-building events, skills fairs, and regular updates on industry changes and corporate aims.
- Focused on staff engagement and professional partnerships to consistently meet regional NOI targets.
Senior Executive Director
Generations
San Dimas, CA
07.2022 - 09.2023
- Stabilized business operations by managing labor costs and eliminating superfluous plant expenses.
- Collaborated with Director of Operations & VP of Operations on variance analysis to enhance operational flow and profitability.
- Fostered a “sales first” culture across departments through initiatives and training focused on customer perspectives.
- Provide direction to resident care leadership team with a goal of elevating care standards of day-to-day services and implement long lasting changes for improvement.
- Quality enhancement focus that led to a total of sixty 5-star reviews in twelve months.
- Cultivated team loyalty and satisfaction by building connections, delivering solutions, and ensuring superior customer service.
Nursing Home Administrator
Covenant Care
Huntington Park, CA
03.2022 - 06.2022
- Fostered an engaged, motivated staff culture focused on delivering high-quality care.
- Successfully implemented business development initiatives by leveraging relationships with physicians and health plan networks.
- Aligned business development plans with annual budget to ensure financial sustainability.
- Accomplished business development goals through community engagement, select partnerships with local hospitals, and coordinated efforts to drive new business.
- Coordinated weekly outreach and cross-promotional efforts with local case managers, hospitals, and community partners to expand network and enhance service delivery.
- Oversaw essential plant projects, including planned renovations and emergency repairs.
Nursing Home Administrator
Renew
Los Angeles, CA
01.2022 - 03.2022
- Established workplace culture task force to enhance staff dynamics and contribute to profit margins.
- Provided direction to facility with a predominately psych resident population.
- Guided facility operations to ensure preventative maintenance occurs as prescribed by all laws, regulations, and Renew policies and procedures.
- Established recruitment and hiring workflows and procedures.
- Developed business initiatives to strengthen facility reputation within community and among stakeholders.
- Managed clinical operations in collaboration with DON, MDS, and medical records team to ensure compliance and quality care.
Nursing Home Administrator
Life Care Centers of America
Norwalk, CA
09.2019 - 12.2021
- Provided nimble leadership to analyze and resolve day-to-day financial and operational challenges created by COVID-19 pandemic.
- Created retention incentives and focused on 1:1 staff outreach during initial COVID-19 outbreak.
- Exemplified servant leadership values by working in COVID+ quarantine zones on a regular basis.
- Executed process flow audits to ensure compliance with highest quality standard of patient care and facility operations.
- Interacted with care staff on a regular basis to proactively mitigate issues and optimize utilization.
- Implemented policies pertaining to patient care, financial controls, public relations, and maintenance of physical plant.
Social Service Director
St. Elizabeth Healthcare Center
Fullerton, CA
09.2014 - 09.2019
- Provided residents with the highest practical level of physical, mental, and psychosocial well-being and quality of life.
- Supported residents and families during difficult transitions and maintained positive relationships.
- Coordinated with interdisciplinary team to ensure safe and appropriate discharge planning for all residents.
- Executed case management responsibilities with a focus on capturing revenue through effective contract management.
- Analyzed all available pre-admission medical records to ensure patient needs can be met and contract criteria benefited the facility.
Education
Bachelor of Arts - Business Administration
California State University Fullerton
RCFE Administrator -
California Department of Social Services
Nursing Home Administrator -
California Department of Public Health
Social Services Designee -
California Department of Health Facilities
Activity Director -
Activity Leader Healthcare
Skills
- Business Transformation
- Staff Development
- Emotional Intelligence
- Process Flows
- Dedicated Leadership
- Cashflow Management
- NOI management
- Account strategy development
- PointClickCare
- Acquiring new customers
Licenses And Education
- Bachelor of Arts, Business Administration, California State University Fullerton
- RCFE Administrator, California Department of Social Services
- Nursing Home Administrator, California Department of Public Health
- Social Services Designee, California Department of Health Facilities
- Activity Director, Activity Leader Healthcare
Timeline
Long Term Care Account Manager
Teva Pharmaceuticals
12.2024 - Current
Nursing Home Administrator
Cambridge Healthcare Services, LLC
09.2023 - 09.2024
Senior Executive Director
Generations
07.2022 - 09.2023
Nursing Home Administrator
Covenant Care
03.2022 - 06.2022
Nursing Home Administrator
Renew
01.2022 - 03.2022
Nursing Home Administrator
Life Care Centers of America
09.2019 - 12.2021
Social Service Director
St. Elizabeth Healthcare Center
09.2014 - 09.2019
Bachelor of Arts - Business Administration
California State University Fullerton
RCFE Administrator -
California Department of Social Services
Nursing Home Administrator -
California Department of Public Health
Social Services Designee -
California Department of Health Facilities
Activity Director -
Activity Leader Healthcare