Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Renita Tilak-Seepersad

Dallas

Summary

Dynamic leader with extensive experience at Liberty Latin America, excelling in performance management and customer satisfaction. Proven track record in developing high-performing teams and implementing strategies that enhance productivity. Skilled in conflict resolution and effective communication, driving results and fostering a positive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
Kennesaw
02.2025 - Current
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Work efficiently with store management and store crews.
  • Supervise the store crews by assigning, directing, and following up on all activities.
  • Handle all customer complaints effectively, in accordance with company policy, and promote a positive shopping experience for all of CVS's customers.
  • Maintain customer/patient confidentiality.
  • Monitored security and enforced loss prevention strategies during shift.

Supervisor- Customer Loyalty

Liberty Latin America / Cable and Wireless Communications Limited
Port of Spain
04.2023 - 08.2024
  • Lead the team to ensure KPIs and goals are met.
  • Conducted regular performance reviews to track progress and provide feedback on job performance.
  • Managed a team of 10 associates, developing and implementing strategies to increase productivity and efficiency.
  • Analyzed data to identify areas for improvement in operations and customer service.
  • Resolved conflicts between employees using effective communication techniques and problem-solving methods.
  • Motivated associates through recognition programs that reward exceptional work ethic.
  • Provided leadership and guidance to staff members, helping them reach their goals and objectives.
  • Handled employee discipline and termination according to company policies.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Developed the existing team into a high-productivity, results-oriented unit through creative initiatives.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.

Performance Coach- Loyalty Department

Liberty Latin America/ Cable and Wireless Communications Limited
Port of Spain
02.2019 - 04.2023
  • Provided guidance and advice on career development matters for individual employees.
  • Provide weekly coaching for team members' development through training and feedback.
  • Encouraged open communication between staff members to foster collaboration within teams.
  • Utilize rewards and recognition programs to drive high performance.
  • Motivate team members to ensure that targets and metrics are met.
  • Collaborate with managers, supervisors, to meet goals.

Customer Loyalty Specialist

Liberty Latin America/ Cable and Wireless Communications Limited
Port of Spain
01.2018 - 02.2019
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Assisted in creating an incentive structure that would drive increased participation in the loyalty program, retain customers, and reduce churn and loss of revenue.
  • Identified opportunities for growth within the loyalty program by analyzing customer data and developing action plans.
  • Provide a high standard of customer experience.
  • Meet KPIS and Metrics for goals and targets.

Internet Help Desk Technician

Cable and Wireless Communications Limited
Port of Spain
06.2016 - 01.2018
  • Monitored help desk ticketing system queues for incoming requests from customers.
  • Provided level-1 and level-2 remote support for internet and landline issues through live calls.
  • Configured user accounts, installed software applications, configured network settings, and performed system maintenance tasks.
  • Provide an excellent customer experience.
  • Handled difficult situations and customers to achieve successful outcomes.
  • Completed accurate and timely logging of problems and resolutions in issue management database.
  • Responded promptly to customer inquiries regarding product information or services offered.

Call Center Representative

Cable and Wireless Communications Limited
Port of Spain
01.2014 - 01.2016
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.
  • Performed outbound calls to follow up on customer inquiries and account statuses.
  • Followed established procedures during calls with customers.
  • Used database system to record notes and call information.
  • Guided customers in troubleshooting technical issues and addressing customer service inquiries.

Education

Visual Arts -

UWI School of Continuing studies
Tunupuna
09.2006

High School Diploma -

Barataria Secondary Comprehensive School
San Juan
08.2005

GED -

Ghandi Memorial Vedic School
Aranjuez
07.2000

Skills

  • Leadership
  • Time management
  • Critical thinking
  • Effective communication
  • Public relations
  • Operations management
  • Adaptability and flexibility
  • Performance management
  • Team leadership
  • Conflict resolution
  • Motivational techniques
  • Customer satisfaction
  • Customer service

Certification

  • Supervisory Management
  • Customer Service Training
  • First Aid Training

Awards

Employee of the year, 2018/2019

Languages

English, Fluent

Timeline

Shift Supervisor

CVS Pharmacy
02.2025 - Current

Supervisor- Customer Loyalty

Liberty Latin America / Cable and Wireless Communications Limited
04.2023 - 08.2024

Performance Coach- Loyalty Department

Liberty Latin America/ Cable and Wireless Communications Limited
02.2019 - 04.2023

Customer Loyalty Specialist

Liberty Latin America/ Cable and Wireless Communications Limited
01.2018 - 02.2019

Internet Help Desk Technician

Cable and Wireless Communications Limited
06.2016 - 01.2018

Call Center Representative

Cable and Wireless Communications Limited
01.2014 - 01.2016

Visual Arts -

UWI School of Continuing studies

High School Diploma -

Barataria Secondary Comprehensive School

GED -

Ghandi Memorial Vedic School

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Renita Tilak-Seepersad
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