RENITA ZIDAK
FARRELL,PA
Summary
Financial services professional seeking a growth-oriented position which leverages my expertise in fraud management, banking operations, accounting and store management. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
Work History
Fraud Lead Specialist
Key Bank
04.2023 - Current
- Exceeded daily (17) and monthly (340) case closure targets.
- Perfect scores on Quality Control reviews.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Executive Secretary
John Flynn Funeral Home & Crematory Inc
02.2021 - 04.2023
- Fluent in PA Department of Health record reporting system, DAVE/EDRS
- Office management duties including assistant to funeral director
- Assist families with funeral arrangements
- Preparation and finalization of insurance claims
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
Manager of Risk Detection, VP
First National Bank of Pennsylvania
10.2018 - 11.2020
- Meeting and exceeding monthly check fraud metrics
- Manage staff of 7 Fraud and Anti-Money Laundering analysts
- Reporting departmental statistics, staff training and procedure writing
- Fluent in Memento Check Fraud System, Patriot Officer, Aithent, NICE Actimize and ARGO Oasis Check Fraud System
- Daily monitoring of Zelle alerts and use of FiServ Compass and Client Central systems
- Business Continuity Coordinator for Enterprise Risk Department
- Member of International Association of Financial Crimes Investigators
Supervisor of Risk Detection
First National Bank of Pennsylvania
05.2017 - 10.2018
- Meeting and exceeding monthly check fraud metrics
- Fluent in Memento Check Fraud System
- Supervise three Risk Detection Analysts
Risk Detection Analyst
First National Bank of Pennsylvania
11.2012 - 05.2017
- Daily monitoring of customer account transactions
- Analyzed activity to identify fraudulent patterns and behaviors
- Exceeded daily quotas of check fraud alerts worked
Education
Commonwealth of Pennsylvania Notary -
Commonwealth of Pennsylvania
Harrisburg, PA03.2021
Financial Crimes Investigator Certification, FCIC -
Utica College
05.2017
High School Diploma -
Hickory High School
06.1997
Skills
- Management of fraud detection systems, analytics and staff
- Expertise in loss prevention
- Fluent in Microsoft Excel, Word and PowerPoint
- Experience with accounts payable, journal reconciliation, data entry, cash balancing, customer service and payroll
- Fraud Patterns and Prevention Strategies
- Procedure Writing
- Financial Analysis
- Project Management
Timeline
Fraud Lead Specialist
Key Bank
04.2023 - Current
Executive Secretary
John Flynn Funeral Home & Crematory Inc
02.2021 - 04.2023
Manager of Risk Detection, VP
First National Bank of Pennsylvania
10.2018 - 11.2020
Supervisor of Risk Detection
First National Bank of Pennsylvania
05.2017 - 10.2018
Risk Detection Analyst
First National Bank of Pennsylvania
11.2012 - 05.2017
Commonwealth of Pennsylvania Notary -
Commonwealth of Pennsylvania
Financial Crimes Investigator Certification, FCIC -
Utica College
High School Diploma -
Hickory High School
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