Renitza Escobar
Mobile,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Collections Queue Lead, Bilingual
Southeast Toyota Finance
Mobile, Alabama
12.2016 - Current
- Continue to work on excel work sheet to follow up with accounts.
- Continue to work on the work sheet to follow up on payment arrangements made with customer.
- Train new associate in Backends Provide guidance to other team members in different skip tools and case work in the cloud.
- Provide assistance to the team in training materials and working on accounts.
- Update Spanish cheat sheet in order to be in compliance.
- Submit repossession cases.
- Submit charge off.
- Handle and negotiate on storage charges for unit in the Body shops and unit that has been towed.
- Request a check to pay the OIC in order to pick up the cars Review with the OIC to pick up cars Work with the customer to reduce delinquency and avoid repossession and charge off.
- Assist the redemption team with Spanish accounts Work on different translation projects, assisted with the upgrade of the VRU and Web page.
- Completed day-to-day duties accurately and efficiently.
- Proposed ideas and solutions that improved team effectiveness and addressed performance challenges.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Backend Representative
Southeast Toyota Finance
Mobile, AL
01.2013 - 12.2016
- Created Spanish schedule in excel to ensure we had coverage.
- Created excel work sheet to follow up with accounts.
- Created excel work sheet to follow up on payment arrangements made with customer.
- Assist in skip tracing.
- Assigned voluntary repossession.
- Submitted small balance charge.
- Learned how to negotiate with the body shops and tow companies on storage charges for the car.
- Learned how to create check to overnight to the OIC in order to pick the cars.
- Reviewed some accounts with the OIC Work with the customer to reduce delinquency and avoid repossession and charge off.
- Assist the redemption team with Spanish accounts Front end representative.
- Managed customer inquiries regarding financing options and vehicle purchases.
- Processed loan applications and verified customer information for accuracy.
- Assisted customers in understanding their financing agreements and payment schedules.
Collector
Southeast Toyota Finance
Mobile, AL
10.2008 - 01.2013
- Managed customer accounts to ensure timely payments and account accuracy.
- Engaged with clients on overdue payments and structured payment arrangements to facilitate timely resolution.
- Collaborated with customers to reduce delinquency and coordinated with team to enhance customer support.
- Resolved disputes and clarified billing issues by reviewing account details and ensuring accurate information.
Education
Bachelor of Science - International Business
University of South Alabama
Mobile, AL05-2009
High school diploma -
Biloxi High School
Biloxi, MS05-2004
Skills
- Data analysis
- Employee onboarding
- Excel
- Spanish
- Translation
- Digital communication
- English
- Balance
Affiliations
Awards
Star Fish
2015 Pinnacle award winner
2018-2019 assist with Spanish translation for VRU and Web page
Star Fish
2015 Pinnacle award winner
2018-2019 assist with Spanish translation for VRU and Web page
Languages
Fluent in English and Spanish
Personal Information
Internal training
Activities and Honors
, Star fish
2015 Pinnacle award winner
2018 assisted with Spanish translation for VRU and Web page
Timeline
Collections Queue Lead, Bilingual
Southeast Toyota Finance
12.2016 - Current
Backend Representative
Southeast Toyota Finance
01.2013 - 12.2016
Collector
Southeast Toyota Finance
10.2008 - 01.2013
Bachelor of Science - International Business
University of South Alabama
High school diploma -
Biloxi High School