Renn Nunes
Norwich,CT
Summary
Kind Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 1 year of experience in customer service and sales. Well-versed in operating various ophthalmic instruments such as lensometers and refractors. Commended for team-player attitude and exemplary customer service skills.
Overview
15
15
years of professional experience
Work History
Optical Sales Associate
Pearle Vision
07.2023 - Current
- Assisted customers in troubleshooting issues with eyewear or contact lenses, offering prompt solutions.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
- Educated customers on proper lens care practices to prolong the life of their eyewear investments.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Coordinated timely processing of special orders for unique frames or customized lenses.
- Utilized [Software] to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
- Used [Type] measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Provided informative consultations regarding contact lens options suitable for each customer''s lifestyle.
Manufacturing Associate
Sanofi Genzyme
03.2017 - 06.2023
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Monitored and adjusted machine settings for optimal production output.
- Met production targets and tight deadlines by collaborating closely with team members.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Bartender
Aroogas Sports Bar and Grill
06.2016 - 03.2017
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Area Field Manager
Uhaul Company of Connecticut
03.2014 - 10.2015
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Tracked key performance indicators and enforced quality control measures.
- Developed and implemented processes and strategies to achieve operational goals.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Repaired equipment
- Searched for and signed new private dealerships
Server Assistant
Michael Jordan's Steak House
03.2012 - 03.2014
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with dining room set up prior to and after service period.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Bartender
Jimmy Buffett's Margaritaville
05.2009 - 03.2012
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Associate of Science - Ophthalmic Design And Dispensing
Middlesex Community College - Middletown
Middletown, CT05.2025
High School Diploma -
East Lyme High School
East Lyme, CT06.2005
Skills
- Customer Assistance
- Product Knowledge
- Adaptable and Flexible
- Adaptability
- Networking abilities
- Interpersonal Skills
- Effective Communication
- Reliable and Responsible
- Meeting Sales Goals
- Sales expertise
- Team Collaboration
Timeline
Optical Sales Associate
Pearle Vision
07.2023 - Current
Manufacturing Associate
Sanofi Genzyme
03.2017 - 06.2023
Bartender
Aroogas Sports Bar and Grill
06.2016 - 03.2017
Area Field Manager
Uhaul Company of Connecticut
03.2014 - 10.2015
Server Assistant
Michael Jordan's Steak House
03.2012 - 03.2014
Bartender
Jimmy Buffett's Margaritaville
05.2009 - 03.2012
Associate of Science - Ophthalmic Design And Dispensing
Middlesex Community College - Middletown
High School Diploma -
East Lyme High School
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