Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rennard Gould

Margate,USA

Summary

Experienced Human Resources professional with a proven track record in legal support and customer engagement. Adept at enhancing organizational processes, fostering team alignment, and driving HR initiatives that improve workplace performance and culture. Strong communicator and problem-solver with a passion for supporting employee success and operational efficiency. Seeking to bring strategic value to an HR or People Operations team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Court Reporter

Laws Reporting, LLC
11.2023 - Current
  • Delivered accurate and timely legal transcripts, supporting judicial and legal team workflows with precision.
  • Maintained confidentiality and professionalism while handling sensitive case information.
  • Spearheaded interdepartmental communication improvements, boosting courthouse efficiency by 20%.
  • Assisted attorneys and judges in clarifying complex legal terminology during proceedings.
  • Introduced real-time transcription services, enhancing access to in-session data for trial teams.

Gaming Operations Associate

Knight Gaming
11.2022 - 08.2023
  • Enforced regulatory compliance while managing high-stakes gaming operations.
  • Oversaw financial transactions and accurate documentation, reducing reporting errors by 30%.
  • Partnered with surveillance and compliance teams to uphold fair gaming standards.
  • Delivered outstanding guest service by educating players on rules and optimizing gameplay flow.
  • Streamlined communication channels within organization, enhancing information flow and decision-making processes.

Customer Service Representative

Price Choice Market
07.2022 - 11.2022
  • Handled high-volume transactions with accuracy and speed, contributing to daily sales goals.
  • Trained and supported new team members on POS systems and service expectations.
  • Resolved escalated customer concerns, improving retention and satisfaction metrics.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Associate

Publix Supermarkets
07.2014 - 07.2022
  • Recognized multiple times for exceptional customer service and performance.
  • De-escalated difficult situations with professionalism and empathy.
  • Led informal training sessions to onboard and support new employees.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Arts - Human Resources Management

Florida International University
Miami, FL
12-2022

Associate of Arts - Business Administration

Broward College
Fort Lauderdale, FL
05.2019

High School Diploma -

J.P. Taravella High School
Coral Springs, FL
05.2010

Skills

  • Human Resources
  • Employee Relations
  • Data Analysis
  • Recordkeeping
  • Conflict Resolution
  • Conflict resolution
  • Audio Transcription Management
  • Legal Transcription Management
  • Microsoft Office Suite
  • Effective Team Collaboration
  • Proofreading
  • Documentation
  • Time Management
  • Adaptability
  • Analytical thinking

Certification

  • Accounting Technology Specialist
  • Business Operations Certification
  • Business Management Certification
  • Business Specialist Certification
  • Additional Coursework: Managing Diversity, Compensation & Benefits, Recruitment & Staffing

Timeline

Lead Court Reporter

Laws Reporting, LLC
11.2023 - Current

Gaming Operations Associate

Knight Gaming
11.2022 - 08.2023

Customer Service Representative

Price Choice Market
07.2022 - 11.2022

Customer Service Associate

Publix Supermarkets
07.2014 - 07.2022

High School Diploma -

J.P. Taravella High School

Bachelor of Arts - Human Resources Management

Florida International University

Associate of Arts - Business Administration

Broward College

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