Rennee Villegas
Austin,TX
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Bringing ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in the Account Manager role.
Overview
7
7
years of professional experience
Work History
Shift Lead & Office Administrator
Pups and Pals Boarding and Dayare
02.2024 - Current
- Offer every pet owner exceptional customer service and support, as well as top-notch care to each animal.
- Manage and coordinate approximately 50+ incoming calls, emails and texts per day from clients.
- Adhere to every pet's care plans, medication requirements and dietary restrictions.
- Support animal health and safety by keeping all areas clean, neat and properly sanitized.
- Train and onboard junior team members, mentoring on important procedures and animal behavior.
- Complete store opening and closing procedures and balanced tills.
Trust & Safety Reviewer, Ads Classified
Accenture
09.2022 - 10.2023
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Investigated and assessed ad content to surface over 20+ critical insights that led to enforcement actions against more than 40 abusive advertisers.
- Actively participated in meetings with management to assess issues, identify areas for improvement, and execute solutions effectively.
- Conducted rigorous quality assurance to assess data and validate results, demonstrating meticulous attention to detail and the protection of sensitive information.
Personal Assistant
Kaia Ra
12.2020 - 04.2022
- Maintained appropriate filing of personal and professional documentation to support the C-suite executive effectively.
- Cross functionally managed personal and business calendars, coordinating travel and various other arrangements with the highest level of accuracy, detail and confidentiality.
- Allocated time and resources to promote productivity and successful execution of executive and team goals.
Project Assistant & Draftsman
E-Z Plans Studio
08.2018 - 12.2020
- Collaborated with architects and project managers in the planning and execution of architectural projects.
- Assisted in maintaining positive client relationships through effective communication and responsiveness.
- Assisted in monitoring project timelines and milestones, ensuring projects are delivered on time and within scope.
Skills
- Office Operations
- Regulatory Policy Review
- Visionary Strategy
- Effective Organizer
- Google Suite
- Google Docs
- Microsoft Excel Proficiency
- Proficient in Microsoft Office
- Customer Service Focus
- Team-Oriented Support
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead & Office Administrator
Pups and Pals Boarding and Dayare
02.2024 - Current
Trust & Safety Reviewer, Ads Classified
Accenture
09.2022 - 10.2023
Personal Assistant
Kaia Ra
12.2020 - 04.2022
Project Assistant & Draftsman
E-Z Plans Studio
08.2018 - 12.2020
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