Wilondra Mulvey
Fontana,CA
Summary
Results-oriented Office Administrator with expertise in operational oversight and strategic planning. Enhanced communication flow and fostered relationships by training new team members and implementing efficient office procedures. Strengthened workflow and document management in collaborative environments.
Overview
8
8
years of professional experience
Work History
Office Administrator
Highland Avenue
Rancho Cucamonga, California
09.2006 - 07.2014
- Oversaw office supply inventory and replenishment processes to keep workflow efficient.
- Coordinated meetings, calendar updates, and communications such as weekly bulletins and email newsletters to enhance information flow for staff, leadership council, and members.
- Developed organized filing systems to improve document access and record management.
- Act as a liaison between office, school staff, counsels, volunteers and members.
- Trained new employees and volunteers by providing training materials and guidance to ensure successful onboarding and integration into the team.
- Communicated with vendors to ensure timely delivery of services.
- Processed incoming and outgoing correspondence for the office.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel or department.
- Maintain an email directory and publish a biannual phone directory.
- Update and maintain all volunteer opportunities.
- Implemented office procedures to enhance operational efficiency.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with the community, members and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Filter emails based on importance and escalated issues to leadership.
- Open, sorted and distributed mail.
- Check Signer and safe monitor.
- Liaison with Park & Ride distributed correspondences and edited maps for carpool and vanpool commuters.
- Served as primary contact for the alarm company and managed password maintenance.
- Opening and closing of property, including arming and disarming security systems and securing the premises.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of special events such as staff meetings, volunteer opportunities, community events, weddings, celebration of life or retreats.
- Created PowerPoint presentations for internal use.
- Greeted visitors warmly upon arrival at the office premises and other events.
- Coordinated with the IT Admin to resolve technical issues and maintain office software updates, database, telephone systems, etc...
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Resolved community complaints and answered the questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Handled difficult or complex problems concerning members and the community.
- Implemented departmental policies and standards with management to streamline internal processes and improve operational effectiveness.
- Researched and prepared reports required for the District Office, staff/leadership meetings.
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA06-1997
Skills
- Office administration
- Office operations
- Records management
- Event coordination
- Office software proficiency
- Database entry
- Operations oversight
- Administrative strategy
- Vendor communication
- Onboarding programs
- Effective communication
- File organization
- Collaborative teamwork
- Relationship building
- Guidance and support
- Strategic planning
- Office administration
CONFIDENTIALITY
- Church & school financial situation
- Family financial & relational situation
Affiliations
- Volunteer- CUCC Community Food Market - Claremont, CA (2026-Present)
- Volunteer- CUCC Blood Drive/American Red Cross - Claremont, CA (2025-Present)
Timeline
Office Administrator
Highland Avenue
09.2006 - 07.2014
High School Diploma -
Alta Loma High School