Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Melendez

fort pierce,Florida

Summary

I am a dynamic Office Administrator with a proven track record at the Indian River Mall, excelling in office management and team leadership. Enhanced productivity through effective scheduling and streamlined communication, while safeguarding sensitive information. Skilled in payroll administration and fostering team development, driving operational excellence and employee engagement. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. One of my side hobbies is I am a competitive gamer, which also shows my skills in working as a team, Critical thinking, and coming up with problem solving ways to achieve the win.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Office Administrator

Indian River Mall
11.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Enhanced team communication with implementation of weekly newsletter highlighting key updates and achievements.
  • Supported onboarding process for new hires, facilitating smooth transition into team.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Full Time Assistant Store Manager

Rue 21
08.2022 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Part Time Supervisor

Bealls
09.2020 - 08.2022
  • Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board.
  • Collaborated with management to identify areas of improvement within the organization''s time management practices.
  • Improved overall operational efficiency with effective delegation of tasks among team members.
  • Established open lines of communication with staff members, promoting a collaborative environment where employees felt comfortable discussing concerns or suggestions related to work hours and scheduling.
  • Streamlined the scheduling process, resulting in a more organized workflow for employees.
  • Maintained accurate payroll records, ensuring prompt and correct payment for all staff members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Completed payroll accurately and timely to meet employee expectations.
  • Audited timesheets and payroll records for accuracy.
  • Processed timecards and payroll data for team of employees.
  • Maintained confidentiality of employee records and payroll information.

Education

Engineering

Indian River State College
Ft. Pierce, FL
08.2019 - 05.2026

High School Diploma -

Bristol Plymouth Regional Technical High School
Taunton, MA
06-2019

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Office management
  • File organization
  • Customer engagement
  • Verbal communication
  • Document management
  • Document scanning
  • Leadership and supervision
  • File maintenance
  • Payroll
  • Scheduling
  • Inbound phone call handling
  • Payroll administration
  • Business administration
  • Event coordination
  • Office supply management
  • Managing office supply inventory
  • Staff management
  • Workforce management
  • Planning events
  • Scanning and copying
  • Computer skills
  • Customer service
  • Teamwork and collaboration
  • Administration and reporting
  • Documentation and reporting
  • Team development
  • Team leadership
  • Schedule management
  • Good judgment
  • Onboarding and orientation
  • Goal setting
  • Hiring and training
  • Performance tracking and evaluation

Timeline

Office Administrator

Indian River Mall
11.2024 - Current

Full Time Assistant Store Manager

Rue 21
08.2022 - 05.2024

Part Time Supervisor

Bealls
09.2020 - 08.2022

Engineering

Indian River State College
08.2019 - 05.2026

High School Diploma -

Bristol Plymouth Regional Technical High School

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Brianna Melendez