Robert Haberlandt
Fort Pierce,Florida
Summary
Dynamic Service Manager/Technician with over 20 years of HVAC experience, excelling in diagnostics and customer service. Proven track record in resolving complex issues and enhancing team performance through effective training and communication. Committed to safety compliance and fostering positive client relationships, ensuring optimal service delivery and satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
GMS Air Conditioning
02.2025 - Current
- Managed daily operations, ensuring high levels of customer satisfaction and service quality.
- Provided technical support for team members in the field.
- Supervised team members in service delivery, promoting adherence to safety protocols and best practices.
- Assisted in training new staff on operational procedures and customer service techniques.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Diagnosed, repaired, and maintained HVAC equipment
Service Technician/Service Manager
A/C Care
11.2016 - 11.2024
- Conducted routine maintenance and repairs on residential and commercial equipment of up to 75 tons to ensure optimal performance.
- Diagnosed technical issues on commercial outdoor air systems using specialized tools and diagnostic equipment.
- Diagnosed and repaired specialized equipment such as Leibertr, AAon, Addison, Dectron, CaptiveAire, and McQuay.
- Mig welded supports required by the engineer for commercial roof top applications and installs.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Assisted senior technicians in troubleshooting complex problems and implementing solutions.
- Maintained accurate service records and documentation for future reference.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly technician meetings.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Pulled weekly sales and performance reports for weekly managers' meetings.
HVAC-R Service Technician
Air Maintenance
04.2008 - 07.2016
- Diagnosed and repaired HVAC-R systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on heating, ventilation, air conditioning, refrigeration, and food equipment.
- Improved service response times by streamlining workflow processes and prioritizing urgent repairs.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
- Repaired and replaced compressors, coils, motors, bearings and belts on commercial HVAC-R systems
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Installed natural gas and propane piping for commercial buildings and restaurants.
- Installed and maintained commercial kitchen exhaust hoods.
- Mig welded and installed duct work for commercial kitchen exhaust hoods
Education
High School Diploma -
Indian River State College
Ft. Pierce, FL09-2004
Skills
- Customer service
- Problem resolution strategies
- Safety compliance
- HVAC diagnostics
- Equipment repair
- Welding techniques
- Communication skills
- Positive attitude
- Problem-solving
- Critical thinking
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved water leaking issue which led to the manufacturer revising the design of their evaporator coil.
- By working with the EPA and the Florida State Building Department I was able to show the local building departments that they were misinterpreting the SEER2 requirements for commercial equipment shortly after the new codes went into effect.
Certification
- Universal EPA certification
- Variable speed certification for Lennox, Trane, Rheem, Carrier, Bosh, and Champion residential systems
Languages
English
Native or Bilingual
Timeline
Service Manager
GMS Air Conditioning
02.2025 - Current
Service Technician/Service Manager
A/C Care
11.2016 - 11.2024
HVAC-R Service Technician
Air Maintenance
04.2008 - 07.2016
High School Diploma -
Indian River State College