Metissia Ricks
Fort Pierce,Florida
Summary
Dynamic and compassionate Certified Nursing Assistant (CNA) with demonstrated background in providing exceptional care and support to patients while maintaining a safe and comfortable environment.
Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Notary Signing Agent
Self-employeed
06.2024 - Current
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
- Checked documents and identifying credentials for all parties.
- Checked documents for accuracy and correct signing before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
- Utilized specialized software to accurately track notary services performed.
Substitute Teacher
Martin County School District
08.2022 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Monitored student performance and provided feedback to inform instruction.
Patient Access Representative
Change Healthcare
01.2021 - 01.2022
- Obtained existing and new patient information. Updated patient information, verified insurance eligibility, and upgraded patients’ electronic health records. Completed and processed demographics and consent forms. Answered phone calls and transferred calls to Physicians and Nurses. Complied with patient confidentiality rules and regulations.
- Leveraged strong interpersonal skills to communicate with patients and specialists.
Covid-19 Customer Service Representative
MCI Communications
01.2020 - 01.2021
- Answered inbound calls, responded to queries, and rendered medical services to patients across Florida region. Updated and maintained database with patients’ medical history. Scheduled COVID-19 appointments. Investigated and resolved escalated complaints. Performed administrative tasks and maintained compliance with HIPPA regulations and confidentiality guidelines.
- Recognized for resolving escalated problems and maintaining exceptional service standards in fast-paced environment.
- Responded to 300+ calls on daily basis, ensured proper attendance record, and complied with customer service regulations.
Substitute Teacher
Saint Lucie County School Board
01.2002 - 01.2015
- Adhered to curriculum and lesson plans delivered by absent teacher. Assigned and explained homework. Took attendance, oversaw classroom activities, and compiled reports for teachers’ return. Built relationships with students, teachers, and parents. Ensured classroom and work area were kept clean and orderly and complied with school regulations and policies.
- Attended teacher meetings to collaboratively devise best course of action for students’ educational development.
- Promoted classroom discussion based on educational topics.
- Additional experience as Substitute Teacher, Saint Lucie County School Board, Fort Pierce, FL | Customer Service Representative, Aegis, Port Saint Lucie, FL | Intern, Florida State Attorney’s Office, Fort Pierce, FL | Client and Patient Advocate, The Change Healthcare, Lucie, FL
Education
Associate in Science - Paralegal Studies
Indian River State College
Fort Pierce, FL07.2020
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FL06.1991
Bachelor of Science in Nursing - Nursing
Bethune-Cookman University
Daytona Beach, FL08-2025
Skills
- Legal compliance
- Real estate
- Error detection
- Document organization
- Fraud prevention
Certification
- Certified Nursing Assistant (CNA), Indiana River State College, 2022
- Domestic Violence Certificate, Indiana River State College, 2022
- Medical Record Documentation and Legal Aspects Appropriate to Nursing Assistants Certificate, Indiana River State College, 2022
- Bloodborne Pathogens and Infection Control Certificate, Indiana River State College, 2022
- BLS Provider Certification, American Heart Association
- First Aid & CPR Certification (Adult / Child / Infant / Choking)
- OSHA Certification
- Florida Certified Notary
Qualifications Summary
- Adept at vital signs monitoring and patient observation.
- Trained in handling bloodborne pathogens and following proper infection control protocols.
- Possess strong interpersonal and communication skills with proven ability to foster positive relationships at all levels.
- Solid understanding of medical terminology, anatomy, and basic healthcare procedures.
- Proficient in maintaining accurate and detailed patient records, documenting care provided, and reporting changes in patient condition to supervise healthcare professionals.
- Well-versed in performing a wide range of medical and personal care tasks with efficiency and empathy.
- Skilled in implementing care plans and promoting a healthy lifestyle for patients.
Timeline
Certified Notary Signing Agent
Self-employeed
06.2024 - Current
Substitute Teacher
Martin County School District
08.2022 - Current
Patient Access Representative
Change Healthcare
01.2021 - 01.2022
Covid-19 Customer Service Representative
MCI Communications
01.2020 - 01.2021
Substitute Teacher
Saint Lucie County School Board
01.2002 - 01.2015
Associate in Science - Paralegal Studies
Indian River State College
High School Diploma -
Fort Pierce Westwood High School
Bachelor of Science in Nursing - Nursing
Bethune-Cookman University
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