Gwendolyn Morris
Winter Park,FL
Summary
Certified Notary Signing Agent and Lead Customer Service-Night Supervisor at Greyhound Lines, Inc., I excel in legal compliance, fraud prevention, and fostering strong client relationships. Achieved seamless shift transitions and upheld strict security protocols, enhancing operational efficiency and customer satisfaction. Proficient in electronic notarization and adept at clear communication, I ensure accuracy and integrity in all transactions.
Personable and dedicated with thorough understanding of loan documents and legal requirements for notarizations, ensuring accuracy and compliance. Demonstrates proficiency in document review and verification, attention to detail, and maintaining confidentiality. Committed to facilitating smooth and efficient signing processes, fostering client trust, and ensuring legal integrity.
Certified professional in notarial services with keen focus on accuracy and integrity. Proven track record in handling documentation and ensuring compliance. Renowned for collaborative skills and ability to adapt to evolving requirements. Possesses strong organizational abilities and attention to detail.
Overview
25
25
years of professional experience
Work History
Certified Notary Signing Agent
Self Employed Writer
07.2020 - 07.2024
- Assisted clients in understanding complex legal documents, clarifying information and answering questions as needed.
- Stayed current on industry trends and changes in notary laws to provide up-to-date service offerings to clients.
- Maintained strict adherence to state regulations, ensuring all notarized documents were legally binding and compliant.
- Provided mobile notary services when necessary, offering convenience for clients unable to visit the office location.
Lead Customer Service-Night Supervisor
Greyhound Lines, Inc.
05.1999 - 01.2018
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
- Maintained compliance with company standards by monitoring employee adherence to policies during the overnight hours.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
- Oversaw financial transactions during the night shift, performing audits and reconciliations as necessary to ensure accuracy.
- Provided comprehensive training to new hires, ensuring they were prepared for their roles as night shift employees.
- Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
- Trained new staff members in customer service techniques, tickets sales, and company regulatory operations.
Education
No Degree - Certified Mortgage Signing Agent
National Notary Association
On-line07-2020
Skills
- Notary public certification
- Strong communication skills
- Document organization
- Oath administration
- Electronic notarization
- Identity verification
- Fraud prevention
- Legal compliance
- Error detection
Timeline
Certified Notary Signing Agent
Self Employed Writer
07.2020 - 07.2024
Lead Customer Service-Night Supervisor
Greyhound Lines, Inc.
05.1999 - 01.2018
No Degree - Certified Mortgage Signing Agent
National Notary Association
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