Ashley Steelman
Harrodsburg,KY
Summary
10 Plus years of experience providing administrative support in small business and nonprofit settings. Strong multi-tasking skills with the ability to simultaneously manage multiple projects and schedules. Loyal and tenacious employee. Versatile, self-aware, and personable. Proven attention to detail, a strong sense of organization, excellent people-skills, a commitment to process, and an encouraging spirit. Excellent public facing point person for clients, customers, vendors, and service providers.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Certified Notary Signing Agent
Ashley Steelman Mobile Notary
09.2024 - Current
- Document preparation: Printing and ensuring loan documents can be understood by the signer
- Identity verification: Verifying the identity of the person signing the loan
- Document execution: Ensuring all documents are signed and initialed in the correct places
- Notarization: Witnessing and notarizing signatures on the loan documents
- Document return: Returning the notarized documents to the mortgage company or other organization
- Guiding borrowers: Guiding borrowers through the closing documents
Administrator
Redmond CDJR
02.2024 - Current
- Completed tasks as assigned by Office Manager and other dealership management
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Developed and implemented efficient filing systems, resulting in improved document organization and retrieval
- Responded to inquiries from clients, vendors, and employees in a timely manner. Was responsible for answering and directing all calls to appropriate department and logging info into VIN Solutions CRM
- Entered payments received into Autosoft system and made daily bank deposits
Chiropractic Assistant
Pangemanan Chiropractic
10.2023 - 01.2024
- Assisted chiropractor in providing patient care, including preparing treatment rooms and equipment
- Scheduled appointments for patients, ensuring efficient use of time and minimal wait times
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Manager on Duty (MOD), Adventure Tour Guide, Receptionist
Rail Explorers USA
07.2023 - 08.2023
- Acted as tour guide on 10 mile round trip rail bike excursion, leading guests on scenic outdoor railroad rides using top-of-the-line, electric-assisted rail bikes - ensuring safe, timely tours and a 5-star customer experience
- Performed physical work outdoors, in the elements
- Maintained an understanding of emergency protocol, assessing situations clearly and quickly and applying appropriate response
- Learned and maintained high level of rail and road crossing safety and basic maintenance of Rail vehicles
- Carried out supervisory tasks in place of the Division manager as needed
Service Advisor
Chrysler of Lawrenceburg
05.2023 - 07.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
Event Staff/ Retail
Shaker Village of Pleasant Hill
06.2022 - 07.2023
- Greeted customers entering the park and gave directions, maps, and information as needed
- Retail and Gift shops. Stocking, decorating, counting inventory, operating the cash register, taking payments
- Event staff position. Setup and breakdown of events, some light food prep, bartending, and table service
Office Manager
RAC Auto Repair, LLC
12.2022 - 05.2023
- Office duties including answering phones, scheduling, payroll, and bookkeeping
- Responsible for all customer interactions and acted as liaison between them and technicians throughout repair process
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed all social media and handled advertising
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Children's Pastor/ Church Secretary
Abundant Life Church
10.2014 - 03.2022
- Responsible for all small business administration of church office and staff, including but not limited to: banking, accounting, advertising, public relations, event planning, grounds maintenance, vehicle maintenance, and housekeeping
- Coordinated with contractors and vendors for church work
- Recruited and developed operational and training teams to support the church's multiple adult ministries
- Designed and maintained a church website and maintained social media accounts. Also designed graphics for posters, banners, advertisements, and bulletins
- Recruited, trained, scheduled, and provided administrative leadership and direction to approximately ten volunteers and their involvement in the various areas of children's ministry
- Facilitated leadership and discipleship training sessions at multiple points throughout the year
- Developed and implemented community outreach and activities targeting children and adults
- Planned, organized, prepared, and facilitated all areas of a week-long Vacation Bible School including scheduling vendors and volunteers
- Built, developed, and mentored relationships with children, families, and ministry volunteers within the context of the children's ministry
- Developed age appropriate curriculum and wrote children's ministry lessons.
- Assisted in the development and design of adult discipleship material
E911 Dispatcher
LEBANON POLICE DEPARTMENT
05.2013 - 10.2014
- Developed strong multitasking abilities by managing multiple phone lines, computer screens, and radio channels simultaneously.
- Built rapport with emergency service personnel through clear communication and collaboration on shared objectives during crisis events.
- Contributed to increased accuracy of location data through diligent verification of caller details during high-stress situations.
- Streamlined emergency response efforts by maintaining up-to-date knowledge of jurisdiction boundaries, available resources, and relevant policies or procedures.
- Enhanced emergency response times by efficiently prioritizing incoming calls and dispatching appropriate resources.
- Demonstrated empathy and professionalism when interacting with distraught individuals during difficult calls.
Education
Certificate - Public Safety Dispatch Academy
Eastern Kentucky University
Richmond, KY05.2014
AAS - Criminal Justice
Somerset Community College
Somerset, KY01.2012
Skills
- Notary Public Certification
- Loan Signing Agent Certification
- Office Administration
- Bookkeeping
- Event Planning & Team Recruiting
- Food Preparation, Hospitality, Bartending
- Writing Skills
- Website and Social Media management
- Customer service
- Team Leadership and Mentoring
Certification
- CPR and AED Certification, 07/01/23, 07/31/24, HSI
- Certified Notary Public, 04/01/24, 04/30/28, National Notary Association
- NSA Certification, 08/01/24, 08/31/25, Specialized certificate allowing me to perform loan signing services in real estate closings.
Assessments
- Retail customer service, Proficient, 07/01/22
- Bookkeeping, Proficient, 05/01/23
- Office manager, Proficient, 05/01/22
- Sales skills, Proficient, 07/01/22
- Management & leadership skills: Impact & influence, Proficient, 07/01/22
- Front desk agent (hotel), Proficient, 03/01/22
- Customer focus & orientation, Proficient, 03/01/22
- Customer service, Proficient, 06/01/21
- Administrative assistant/receptionist, Proficient, 02/01/22
- Work style: Reliability, Proficient, 07/01/23
- Cooking skills: Basic food preparation, Proficient, 07/01/23
- Attention to detail, Proficient, 02/01/22
Timeline
Certified Notary Signing Agent
Ashley Steelman Mobile Notary
09.2024 - Current
Administrator
Redmond CDJR
02.2024 - Current
Chiropractic Assistant
Pangemanan Chiropractic
10.2023 - 01.2024
Manager on Duty (MOD), Adventure Tour Guide, Receptionist
Rail Explorers USA
07.2023 - 08.2023
Service Advisor
Chrysler of Lawrenceburg
05.2023 - 07.2023
Office Manager
RAC Auto Repair, LLC
12.2022 - 05.2023
Event Staff/ Retail
Shaker Village of Pleasant Hill
06.2022 - 07.2023
Children's Pastor/ Church Secretary
Abundant Life Church
10.2014 - 03.2022
E911 Dispatcher
LEBANON POLICE DEPARTMENT
05.2013 - 10.2014
AAS - Criminal Justice
Somerset Community College
- CPR and AED Certification, 07/01/23, 07/31/24, HSI
- Certified Notary Public, 04/01/24, 04/30/28, National Notary Association
- NSA Certification, 08/01/24, 08/31/25, Specialized certificate allowing me to perform loan signing services in real estate closings.
Certificate - Public Safety Dispatch Academy
Eastern Kentucky University
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