Customer-oriented Store Manager offering over 27 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. High-energy
Assistant Varsity Baseball Coach dedicated to effective program and team oversight. Determined and hardworking leader with strengths in conditioning players, instilling discipline and learning life skills and lessons. Ready to offer 25 years' experience with the sport to a new long-term position with the chance to make an impact on program success.
Overview
27
27
years of professional experience
Work History
Store Manager
Indian Oaks Antique Mall
Bourbonnais, IL
08.1997 - Current
Conducted daily store operations, including opening and closing procedures and cash handling.
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Created weekly work schedules for store personnel.
Managed daily banking activities such as deposits and withdrawals.
Prepared monthly reports on sales figures, expenses, profits.
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Varsity Baseball Coach
Kankakee High School
Kankakee, IL
02.2022 - Current
Assisted head coach in developing and implementing team practice drills and game strategies.
Conducted individual and group instruction to players on proper techniques of batting, fielding, pitching, base-running and other fundamentals of the game.
Developed scouting reports on upcoming opponents.
Mentored student-athletes in making positive life decisions while maintaining academic eligibility standards.
Maintained accurate records of player performance statistics during practices and games.
Created a positive environment which encouraged teamwork among players.
Provided feedback to players regarding their performance at practices and games.
Participated in recruiting efforts for prospective student-athletes by attending showcases or camps.
Attended coaches' meetings to discuss strategy changes or rule modifications.
Enforced rules established by school administration or athletic department policy.
High School Volunteer
Bishop McNamara High School
Kankakee, IL
08.2016 - Current
Guided players in developing their skills and knowledge of baseball fundamentals.
Aided in strategizing and planning with the head coach for upcoming games.
Managed accurate records of player statistics for the entire season.
Facilitated a positive sportsmanship culture for athletes throughout competitions.
Implemented various training drills to enhance players' skills in conditioning, defensive positions, batting techniques, bunting strategies, and base running.
Oversaw summer baseball program with head coach to effectively train new and experienced players.
Announced men's JV and Varsity basketball games.
Collaborated with athletic director to enhance in-game atmosphere while maintaining control of music selection
Performed announcing responsibilities for the IESA Class 2A JV boys basketball state tournament
Education
Bachelor of Science - Public Relations & Minor in Sociology
Illinois State University
Normal, IL
05-1991
Skills
Store operations oversight
Customer Service Management
Employee Training
Shift Scheduling
Training and mentoring
Reliable
Customer Service
Employee supervision and motivation
Practice leadership
Motivational Techniques
Game management
Positive Reinforcement
Relationship Building
Timeline
Assistant Varsity Baseball Coach
Kankakee High School
02.2022 - Current
High School Volunteer
Bishop McNamara High School
08.2016 - Current
Store Manager
Indian Oaks Antique Mall
08.1997 - Current
Bachelor of Science - Public Relations & Minor in Sociology