Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rennita Parbat

Queens,NY

Summary

Dynamic Lead Certified Pharmacy Technician with a proven track record at CVS Pharmacy, excelling in HIPAA compliance and delivering exceptional customer service. Mastered pharmaceutical calculations and medication dispensing, significantly enhancing pharmacy efficiency. Skilled in mentoring 20+ technicians, showcasing strong organizational and detail-oriented abilities. Achieved notable success in improving patient care and operational workflow.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

CVS Pharmacy
02.2020 - Current
  • Maintain a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
  • Interact with customers in a friendly manner at the register at all times, when dispensing medications. Ensuring high efficiency and accuracy, making sure the customers are aware of what medications they are picking up. Kindly address any issues and concerns as appropriate. Refer patients with drug interaction questions to the pharmacist.
  • Answer all calls promptly at a fast-paced, twenty- four (24) hours retail store, and return all patients' calls in the order it was received in the triage queue. Provide answers to customers' inquiries and refer to the pharmacist, when appropriate.
  • Perform patient adherence calls, reminding them to pick up their medications and offer refills on outstanding medications. Give customers an estimated time for pick up and follow through to make sure refills are filled and placed in waiting bins.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Take all same day delivery intakes, requested by the customers via telephone, ensuring their contact number, address and medications requested are confirmed, and clearly communicating any out of pocket fees.
  • Process all same day deliveries and USPS deliveries requested through the online service (Pick and Pack) accurately and in a timely manner.
  • Perform data entry on all electronic prescriptions received in the triage queue in a timely manner, as well as process all written hard copy prescriptions while the customer is present.
  • Ensuring data is typed in the correct patient's profile, matching by birth date, last name, first name, address and phone number. Create an accurate profile for new patients as well, when needed.
  • Input and bill new insurances when needed, resolve any issues with current insurances, communicate any billing issues with customers, and offer discounts or coupons when appropriate, to lower out of pocket costs.
  • Provide vaccinations to all customers who signed up for Moderna COVID and flu-shots (six years and older), ensuring the correct vaccine is given to the correct patient at all times. Monitoring patients for any adverse reaction.
  • Perform production and packaging of medication, accurately matching the label. Scanning all manufactured bottles, checking for expiration dates, taking pictures of all bottles and pills as appropriate, to allow for virtual verification by pharmacists before bagging. Then placing bags into the appropriate waiting bin.
  • Assist pharmacists wherever needed. Lead the pharmacy workflow when a floater pharmacist is covering the shift. This includes delegating tasks to all pharmacy technicians on shift (about six to ten) to ensure a smooth and efficient workflow.
  • Address any questions or problems that may arise during workflow. Continuously teach and guide about twenty (20) current pharmacy technicians in areas necessary and train new hires when needed.

Front Desk Receptionist

North Shore Rehabilitation and Associates
07.2017 - 01.2020
  • Performed receptionist duty for chiropractic, physical therapy, acupuncture and the physician simultaneously, being friendly and kind to all patients.
  • Answered all calls promptly, scheduling, confirming and rescheduling appointments as needed.
  • Updated and maintained about 50 to 75 patient charts
  • Requested and followed up to obtain prior authorizations, when required by certain insurances.
  • Prepared all invoices for attorney offices and mailed confidential medical records after payments were received.

Support Staff

New York Medical and Diagnostic Center
10.2015 - 07.2017
  • Performed receptionist duty for various doctors including neurologist, cardiologist, orthopedics etc.
  • Assisted the office manager to credential all doctors in desired insurance plans.
  • Collected all required licensure, certificates and confidential information from all doctors and fellow employees to create a file for each individual.
  • Maintained and updated records for about thirty (30) doctors and about forty (40) employees.
  • Assisted in the welcoming and onboarding of all new employees and sporadically performed phone interviews for the company, when needed.
  • Prepared no-fault arbitration packages for attorneys.

Education

Bachelor of Arts - Biology

Queens College
Flushing, NY
05-2025

Associate of Science - Health Sciences

Queensborough Community College
Bayside, NY
05-2019

Skills

  • HIPAA compliance
  • Prescription verification
  • Medication dispensing
  • Pharmaceutical calculations
  • Organization
  • Customer service
  • Data Entry
  • Detail oriented
  • Problem-solving skills
  • Proper labeling

Certification


  • Registered Pharmacy Technician License - New York State Education Department- (12/2024)


  • Certified Pharmacy Technician - PTCB (04/2021- present)


  • BLS Certification - American Red Cross (05/2024)


Timeline

Lead Certified Pharmacy Technician

CVS Pharmacy
02.2020 - Current

Front Desk Receptionist

North Shore Rehabilitation and Associates
07.2017 - 01.2020

Support Staff

New York Medical and Diagnostic Center
10.2015 - 07.2017

Bachelor of Arts - Biology

Queens College

Associate of Science - Health Sciences

Queensborough Community College

Similar Profiles

CREATE PROFILE
Rennita Parbat