Reno Ramsey

Seeking opportunities in business operations, retail management, customer success, IT, or technical training, where communication, leadership, agility, and adaptability drive results. I am a multilingual professional with certifications in IT support, web development, and gaming theory, combined with strong experience in customer engagement, retail operations, and training delivery. Skilled in communications, customer support, training and education, troubleshooting, system administration, and front-end development (HTML, CSS, JavaScript). Background includes business management, customer success, and team training in high-volume environments. Fluent in English, Korean, and Chinese, with additional proficiency in Thai. I grew up in Las Vegas from a very young age, and I am proud to call it my home. Innovative Web Designer with experience crafting responsive and interactive websites. Strengths lie in knowledge of diverse programming languages, user interface design, and seamless integration of visual elements. Known for creating compelling aesthetic experiences online that drive user engagement and conversions.

• IT Support Labs – Troubleshooting and system administration simulations (Google IT Certificate).
• Personal Web Portfolio – Responsive sites demonstrating front-end coding and design skills. IE: dealers.school
• Language Exchange Participation – Ongoing cross-cultural engagement and business communication practice.

• Google IT Support Professional Certificate, Coursera, 06/22
• Web Design for Everybody: Basics of Web Development & Coding, University of Michigan, 06/23
• Gaming Theory Program, University of Tokyo, 06/21
• Associates in Computer Science, College of Southern Nevada
• Dealer School Training, CEG Dealer School

Troubleshooting, networking, operating systems, IT security, help desk, system administration, service desk, hardware/software support, HTML5, CSS3, JavaScript, responsive design, WordPress, GitHub, front-end development, UI/UX basics, customer experience management, retail operations, staff training, sales support, inventory oversight, conflict resolution, client engagement, onboarding, customer service, problem resolution, multilingual support, cross-cultural communication, curriculum delivery, mentoring, training facilitation, student engagement, leadership coaching, multilingual (fluent in Korean and Chinese; conversational in Thai and Japanese), communication, problem-solving, adaptability, attention to detail, time management