Renuka Panwar

Client: US bank

Worked as QA Lead mentoring the team and solving conflicts; defining testing standards and strategies,managing risks related to project release, looking out for ways to improve the current process, and reporting about progress and problems to the management.

• Worked in Agile-scrum environment.
• Lead a team of QA's, Analyzed Business and System Requirements and interacted with users and developers.
• Participated in status meetings and coordinated with the Developers and Testers to resolve and close defects.
• Created detailed periodic status reports for senior management to keep them posted on the progress of implementation.
• Developed system test plans based on the user requirements and design documents.
• Created test cases including functional unit test cases, positive, negative, and edge test cases.
• Used Quality Center and JIRA to organize and manage all phases of the software testing process, including planning tests, executing tests, logging bugs, and tracking defects.
• Experience on coordinating tasks associated with Release. Including defect tracking, monitoring, reporting and representing at internal and external meetings.
• Maintain the processes to ensure the project Management Documentation, reports and plans are relevant, accurate and complete.
• Planning and sizing of the stories w.r.t. iterations.
• Track the project delivery and ensure the acceptance criteria’s are met
• Involved with Software Development Team to capture and consolidate all the business requirements in a release
• Capturing lesson learnt and follow ups.

Worked as a QA with Verizon Wireless in My Verizon applications for prepaid and postpaid customers, retail, and expo stores using Agile methodologies.

• Functional testing for Prepaid and Postpaid customers functionalities on the browsers like Chrome, Firefox, IE and Safari and iOS, Android, WINDOWS based smart devices.
• Functional testing for retail, expo stores and KIOSK machine web applications for Verizon wireless.
• Performed Web Accessibility Testing on My Verizon application for prepaid and postpaid customers on browsers like Chrome, Firefox, IE and Safari and iOS, Android, WINDOWS devices.
• Experience on the tools like JAWS, NVDA Reader, Color Contrast Analyzer, HTML Validator, Firebug, JIRA, QC.
• Hands on experience of using different WAT tools on different browsers like Chrome, Firefox, IE and Safari while testing WCA guidelines.
• Hands on experience on testing web applications w.r.t Web Content Accessibility Guidelines and finding out any defects which are not compliant.
• Experience on coordinating tasks associated with Enterprise Release. Including defect tracking, monitoring, reporting and representing at internal and external meetings.
• Maintain the processes to ensure the project Management Documentation, reports and plans are relevant, accurate and complete.
• Planning and sizing of the stories w.r.t. Releases.
• Track the project delivery and ensure the acceptance criteria’s are met
• Involved with Software Development Team to capture and consolidate all the business requirements in a release

Worked with QAT team of Amdocs for TMobile.Testing involves services for new and existing postpaid customers, this also includes validating billing systems. The main application used were CSM and CSM-Widgets.

• Leading and driving multiple Projects and CRs from Requirement Analysis to Production delivery
• Responsible for the QAT testing based on waterfall methodology.
• Responsible for Test and Defect management and presenting the daily progress to the higher management.
• Involved in Test Planning, Test case writing, Execution, Reporting Defects using Quality Center, RALLY, TDP
• Involved in CSM-Widget testing.
• Involved in testing and validating End to End flows like Payments with CSM and TMO Systems.
• Used TOAD and SQL Developer to validate the data after performing various flows using CSM.
• Run Billing and collection jobs and LD changes as per the Test data.
• Co-ordination with Developers for Defect analysis and their fixes.
• Involved in Project presentations and knowledge transfer to new team members.
• Preparation all defect specifics Test Cases and Execution Provide trainings to the team based on their Skills matrix.
• Trouble shooting the issues found during Billing, AR jobs and route the Issue to appropriate teams based on the logs
• Provide test output to Billing Operations department for review and solution verification.
• Project Team Meetings with Business Analysts and developers for clarifying the new Functionalities of the Application.
• Work experience of Defect Management.
• Experience  of Technology Delivery Platform, Quality Center, ALM, Rally, TDP (IBM Rational) ,Toad, SQL and Unix.

TMO(System, Device and Web Accessibility Testing). Performed Web Accessibility Testing on devices, browsers and devices for prepaid and postpaid applications.

• Worked as a Testing Lead in an Agile (Scrum) team with a full knowledge of agile principles and Scrum framework. Hands on experience of working in a SCRUM team w.r.t. meetings, Kanban Board, User Story points and providing testing effort till the Iteration completion with testing presentation.
• Manual Testing Expertise of web-based applications for iOS, Android and WINDOWS devices and on various browsers including Chrome, Firefox, IE and Safari. Also includes GUI testing of telecom based applications both on and off device.

AT&T (System, Device and Web Accessibility Testing)

Worked for Amdocs client AT&T as a member of the functional Testing team .Was involved into testing AT&T applications on iOS, Android, WINDOWS based smart Devices e.g. 3G, 4G, LTE as well as Off Devices applications. Performed Web Accessibility Testing on devices, browsers and devices for AT&T prepaid and postpaid applications using both Waterfall and Agile Methodologies.

• Worked as a Testing Lead in an Agile (Scrum) team with a full knowledge of agile principles and Scrum framework. Hands on experience of working in a SCRUM team w.r.t. meetings, Kanban Board, User Story points and providing testing effort till the Iteration completion with testing presentation.
• Manual Testing Expertise of web-based applications for iOS, Android and WINDOWS devices and on various browsers including Chrome, Firefox, IE and Safari. Also includes GUI testing of telecom based applications both on and off device.
• Device Testing expertise on iOS, Android, and WINDOWS based smart devices (3G,4G, LTE) including smart phones, tablets, laptops, notebooks, netbook
• Expertise on Web Accessibility Testing for iOS, Android, and WINDOWS based smart devices (3G, 4G, and LTE) including large screens, tablets, smartphones, etc. and GUI testing of telecom-based applications.
• Hands on experience on using Color Contrast Analyzer to determine the readability of color combination for normal and bold text.
• Hands on experience of using FireEyes/Firebug on the browsers to test the application/page is compliant as per WCAG.
• Hands on experience of using HTML Validator for testing the applications on the browsers and to get the errors on the current page in W3C validator results.
• Hands on experience of using Non Visual Desktop Access Reader on the browsers for web applications testing.
• Hands on experience of using different WAT tools on different browsers like Chrome, Firefox, IE and Safari while testing WCA guidelines
• Hands on experience on testing web applications w.r.t Web Content Accessibility Guidelines and finding out any defects which are not CATO compliant.
• Accessibility Audits of web applications on different browsers
• Reporting audit and test results to clients with clear guidelines of implementing the right usability practices.
• In depth Knowledge and work experience of SDLC including Functional Test Phases
• In depth Knowledge and work experience of PRISM, Webtrax, TDP,JIRA, Tspace Quality Center, Rally.
• Contributed in identifying the automation part of device testing for the web application.

Worked with HCL clients such as Dow Jones, ETrade, Microsoft and Johnson n Johnson. Involved in testing of in-house tools and applications for Network Management and support services.

• Participated with developers and System Architects right from the time of business requirement reviews.
• Involved extensively in CRM Clarify Testing
• Estimated the testing effort in terms of required number of TCs and reusability of Test artifacts from previous releases.
• Designed the TCs in Quality Center and also internally reviewed the TCs of the team.
• Test Execution, Defect Management and daily dashboard creation was part of my day to day activities.
• Testing of application was Web based , Database based mainly plus log verification using UNIX .
• As a lead got opportunity to work on multiple customized applications for different customer at the same time.
• Excellent exposure on SQL, UNIX, TOAD, Peregrine, Remedy Ticketing tool and etc.
• Coordinated ISO 20000 certification of the project by initiating, communicating and coordinating with the internal and external auditors.
• Conducting Monthly Operations Review and implementing Quality improvement initiatives.
• Plan and design internal audits on the processes, perform regular audits and collect data to analyze and provide update to the client.
• Ensure Service Delivery adherence to process and procedures. Own service quality and Service Delivery performance.

Worked as a System Analyst with Patni Computer Systems for the client EMC2 Corporation, USA.

Responsibilities:

• Database administration in EMC2 servers.
• Assisted in high level service agreement.
• Aided with performance of database administration for creating and maintaining profiles and roles in Clarify (CRM).
• Update and maintain properties of Storage Devices using Clarify CRM.
• Managed tickets in Peregrine tool adhering with the Service Level Agreement.