Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renwick Hogue

tampa

Summary

Dynamic Customer Service Specialist with extensive experience at Marcone Supply, excelling in customer relationship management and conflict resolution. Proven track record of enhancing customer loyalty through proactive support and effective software troubleshooting. Committed to delivering exceptional service and exceeding expectations in fast-paced environments.

Overview

17
17
years of professional experience

Work History

11/27/2017 to Present: Customer Service Specialist

3m/Attenti/Allied Universal
Odessa
11.2017 - 01.2025
  • Delivered remote customer service, employing computer programs to facilitate daily operations.
    Initiated contact with offenders to gather location information and status checks.
    Responded to inbound calls and emails, ensuring a timely resolution of inquiries.
    Maintained an optimistic approach while supporting customers in various situations.
    Kept updated on issues via Slack and Gmail chat services.

Delivery Driver

Postmates
Tampa
03.2017 - 04.2017
  • Delivered food and groceries promptly to customers across designated areas.

Customer Service Specialist

Marcone Supply
Tampa
03.2008 - 06.2016
  • Delivered exceptional customer service and sales support from home and call center environments.
    Employed computer-based tools to address and resolve customer service inquiries.
    Handled inbound and outbound calls, along with email and fax correspondence.
    Responded accurately to customer inquiries with appropriate information.
    Strengthened customer loyalty through proactive follow-up on reported product issues.
    Committed to exceeding customer expectations while following company protocols.
    Sustained an optimistic attitude to enhance the overall customer experience.

Education

GED -

Coastal Carolina Community College
, N.C.-Camp Lejeune

Some College Coursework Completed.

Eastern Carolina University
N.C.-Camp Lejeune

Some College Coursework Completed.

American Intercontinental University,
Florida-Tampa

Skills

  • Customer relationship management
  • Technical support
  • Software troubleshooting
  • Remote assistance
  • Data entry accuracy
  • Conflict resolution

Timeline

11/27/2017 to Present: Customer Service Specialist

3m/Attenti/Allied Universal
11.2017 - 01.2025

Delivery Driver

Postmates
03.2017 - 04.2017

Customer Service Specialist

Marcone Supply
03.2008 - 06.2016

GED -

Coastal Carolina Community College

Some College Coursework Completed.

Eastern Carolina University

Some College Coursework Completed.

American Intercontinental University,

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