Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Renz Joseph Lopez

Sunnyvale,California

Summary

Experienced non-medical Care Provider offering 1 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.


Completed a 13-week intensive IT Support program with hands-on technical support training, resulting in obtaining the Google IT Support Professional certificate. 2+ years of customer service experience, leading teams, training, problem solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Care Aide

Self-employeed
01.2020 - Current
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Implemented individualized care plans, ensuring each client received the appropriate level of support.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Ensuring clients receive their medication on time
  • Helping clients dress, bathe, eat

Home Day Care Assistant

Little Joys Childcare
01.2020 - Current
  • Planned and offered a safe and fun environment to nurture friendships and learning
  • Prepared meals and snacks to fulfill nutritional needs of children
  • Encouraged children toward independence as it was age appropriate
  • Collected and managed tuition payments, tax info, and registration fees.

Learning Ambassador

Amazon McCarthy
10.2020 - Current
  • Operate and troubleshoot scanners, laptops, printers and heavy equipment
  • Train 200+ new hires to follow safety procedures, navigate facilities, and perform roles with efficiency/accuracy to ensure package delivery on time
  • Sort 2000 packages based on zip codes to ensure on-time delivery to customers
  • Inspect outgoing packages for accuracy and quality, striving for 100% completion and generating reports for auditors.
  • Repackage broken boxes and packages

Customer Support

Zwerl
10.2018 - 05.2019
  • Guided 100+ clients through troubleshooting mobile issues via live chat
  • Directed students to resources to find information and complete assignments
  • Solve client complaints regarding technical issues via live chat.

Education

Medication Technician Certificate -

Beacon Hill Career Training
12.2023

Google IT Support Professional Certificate -

Merit America Online
10.2022

Associate's Degree in Hotel & Restaurant Management -

Colegio De Dagupan
06.2012

Skills

  • Microsoft Office 365
  • Goal Setting
  • Time Management
  • Leadership Development
  • Digital Literacy
  • Technical Support & Troubleshooting
  • Ticketing Systems
  • User Training & Support
  • Operating Systems Installation
  • Software Installation & Configuration
  • Customer Service
  • Mobile Device Troubleshooting
  • Time management
  • Diagnosing Computer hardware
  • Ability to learn new software and hardware
  • Basic Life Support Certified
  • First Aid and Safety
  • ADL Support
  • Client Transportation
  • Compassionate Caregiving
  • Effective Communication
  • CPR Certification
  • Personal Hygiene Support

Certification

  • Certified Medication Technician, Beacon Hill Career Training - December 30,2024
  • Certified American Heart Association BLS and CPR, American Heart Association - 11/30/2025 r1a123webt4gdarscuvboamt
  • Certified Google IT Support, Coursera - September 2022 96GA3K2R9WCB

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Learning Ambassador

Amazon McCarthy
10.2020 - Current

Personal Care Aide

Self-employeed
01.2020 - Current

Home Day Care Assistant

Little Joys Childcare
01.2020 - Current

Customer Support

Zwerl
10.2018 - 05.2019

Medication Technician Certificate -

Beacon Hill Career Training

Google IT Support Professional Certificate -

Merit America Online

Associate's Degree in Hotel & Restaurant Management -

Colegio De Dagupan

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Renz Joseph Lopez