Summary
Overview
Work History
Education
Skills
Languages
Additionalinformation - Workhistory
Timeline
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RENZO FLORES-VILCHEZ

Saint Cloud,MN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Team Lead Trainee

Domino's Pizza
Saint Cloud, MN
10.2024 - Current
  • Assessed current processes and identified opportunities for improvement.
  • Resolved conflicts between trainees or among teams when necessary.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Maintained daily inventory to facilitate successful material distribution.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Crew Member

Pizza Hut
Saint Cloud, MN
08.2024 - 09.2024
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.

Area Supervisor

Ross
Saint Cloud, MN
04.2024 - 06.2024
  • Steer strategic planning and implementation to surpass operational goals
  • Oversee compliance and quality control, ensuring top-tier service delivery
  • Lead with passion, inspiring a culture of excellence and continuous improvement
  • Foster a teamwork environment, enhancing cooperation across departments
  • Elevated operational efficiency by spearheading strategic initiatives

Burger Maker

Red Robin
Saint Cloud, MN
11.2023 - 01.2024
  • Boosted team efficiency by 20% through streamlined communication strategies
  • Enhanced kitchen operations by adopting efficient burger-making techniques
  • Maintained high-quality standards in burger preparation, ensuring consistent customer satisfaction
  • Implemented a new ingredient mixing method that sped up service delivery by 15%

Shift Manager

Five Guys
Saint Cloud, MN
05.2023 - 09.2023
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Renewal of employees for improving restaurant

Team Lead

Domino's Pizza
Saint Cloud, MN
03.2023 - 04.2023
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Worked different stations to provide optimal coverage and meet production goals
  • Adjusted equipment to meet different productivity levels
  • Increased productivity in 5%

Sauté Cook

Noodles & Company
Saint Cloud, MN
10.2022 - 01.2023
  • Prepared sauces and garnishes to complement sauteed menu items
  • Sauteed and seasoned meats, pastas and vegetables to customer taste preference
  • Set up and maintained saute station to facilitate kitchen operations
  • Leveraged scales, dishers and ladles to monitor portion control
  • Maintained neat appearance and clean uniform to project professionalism to customers
  • Notified kitchen manager of shortages to maintain inventory
  • Prepared food items in compliance with recipes and portioning control guidelines
  • Worked with great team and taking over than 50 orders per day

Education

Law Degree -

Universidad Tecnologica del Peru
Arequipa, Peru
12.2021

High School Diploma -

Angloamericando Vencedor
Arequipa, Peru
12.2019

Skills

  • Responsible and Adaptable
  • Attention to Detail
  • Customer Relations
  • Organizational Skills
  • Confident
  • Flexible and Adaptable
  • Critical Thinking
  • Punctual
  • Fluent in Spanish
  • Teamwork and Collaboration
  • Multitasking
  • Service Minded
  • ServSafe Certification

Languages

  • Spanish
  • English

Additionalinformation - Workhistory

  • Crew Member, Five Guys, Saint Cloud, Saint Cloud, MN, Trained and mentored new employees to maximize team performance., Kept employees operating productively and working on task to meet business and customer needs., Worked closely with team members to schedule breaks and shifts to meet state regulations., Supervised employees and oversaw quality compliance with company standards for food and services., Identified and communicated customer needs to supply chain capacity and quality teams.
  • Team Lead, Domino's Pizza, Saint Cloud, Saint Cloud, MN, Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills., Managed schedules, accepted time off requests and found coverage for short shifts., Worked different stations to provide optimal coverage and meet production goals., Adjusted equipment to meet different productivity levels., Increased productivity by 5%.
  • Sauté Cook, Noodles & Company, Saint Cloud, Saint Cloud, MN, Prepared sauces and garnishes to complement sautéed menu items., Sautéed and seasoned meats, pastas, and vegetables to customer taste preference., Set up and maintained sauté station to facilitate kitchen operations., Leveraged scales, dishers, and ladles to monitor portion control., Maintained neat appearance and clean uniform to project professionalism to customers.
  • Housekeeper, Skylight Gardens, St Cloud, St Cloud, MN, Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items., Disposed of trash and recyclables each day to avoid waste buildup., Cleaned elevators, glass, and planters in public areas., Worked with nurses in help of 10 people with dangerous diseases.

Timeline

Team Lead Trainee

Domino's Pizza
10.2024 - Current

Crew Member

Pizza Hut
08.2024 - 09.2024

Area Supervisor

Ross
04.2024 - 06.2024

Burger Maker

Red Robin
11.2023 - 01.2024

Shift Manager

Five Guys
05.2023 - 09.2023

Team Lead

Domino's Pizza
03.2023 - 04.2023

Sauté Cook

Noodles & Company
10.2022 - 01.2023

Law Degree -

Universidad Tecnologica del Peru

High School Diploma -

Angloamericando Vencedor
RENZO FLORES-VILCHEZ