Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Team Lead Trainee
Domino's Pizza
Saint Cloud, MN
10.2024 - Current
Assessed current processes and identified opportunities for improvement.
Resolved conflicts between trainees or among teams when necessary.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Maintained daily inventory to facilitate successful material distribution.
Analyzed customer feedback data to develop action plans for improving services offered.
Crew Member
Pizza Hut
Saint Cloud, MN
08.2024 - 09.2024
Restocked kitchen supplies including food products and utensils.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Area Supervisor
Ross
Saint Cloud, MN
04.2024 - 06.2024
Steer strategic planning and implementation to surpass operational goals
Oversee compliance and quality control, ensuring top-tier service delivery
Lead with passion, inspiring a culture of excellence and continuous improvement
Foster a teamwork environment, enhancing cooperation across departments
Elevated operational efficiency by spearheading strategic initiatives
Burger Maker
Red Robin
Saint Cloud, MN
11.2023 - 01.2024
Boosted team efficiency by 20% through streamlined communication strategies
Enhanced kitchen operations by adopting efficient burger-making techniques
Maintained high-quality standards in burger preparation, ensuring consistent customer satisfaction
Implemented a new ingredient mixing method that sped up service delivery by 15%
Shift Manager
Five Guys
Saint Cloud, MN
05.2023 - 09.2023
Trained and mentored new employees to maximize team performance
Kept employees operating productively and working on task to meet business and customer needs
Worked closely with team members to schedule breaks and shifts to meet state regulations
Supervised employees and oversaw quality compliance with company standards for food and services
Identified and communicated customer needs to supply chain capacity and quality teams
Renewal of employees for improving restaurant
Team Lead
Domino's Pizza
Saint Cloud, MN
03.2023 - 04.2023
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
Managed schedules, accepted time off requests and found coverage for short shifts
Worked different stations to provide optimal coverage and meet production goals
Adjusted equipment to meet different productivity levels
Increased productivity in 5%
Sauté Cook
Noodles & Company
Saint Cloud, MN
10.2022 - 01.2023
Prepared sauces and garnishes to complement sauteed menu items
Sauteed and seasoned meats, pastas and vegetables to customer taste preference
Set up and maintained saute station to facilitate kitchen operations
Leveraged scales, dishers and ladles to monitor portion control
Maintained neat appearance and clean uniform to project professionalism to customers
Notified kitchen manager of shortages to maintain inventory
Prepared food items in compliance with recipes and portioning control guidelines
Worked with great team and taking over than 50 orders per day
Education
Law Degree -
Universidad Tecnologica del Peru
Arequipa, Peru
12.2021
High School Diploma -
Angloamericando Vencedor
Arequipa, Peru
12.2019
Skills
Responsible and Adaptable
Attention to Detail
Customer Relations
Organizational Skills
Confident
Flexible and Adaptable
Critical Thinking
Punctual
Fluent in Spanish
Teamwork and Collaboration
Multitasking
Service Minded
ServSafe Certification
Languages
Spanish
English
Additionalinformation - Workhistory
Crew Member, Five Guys, Saint Cloud, Saint Cloud, MN, Trained and mentored new employees to maximize team performance., Kept employees operating productively and working on task to meet business and customer needs., Worked closely with team members to schedule breaks and shifts to meet state regulations., Supervised employees and oversaw quality compliance with company standards for food and services., Identified and communicated customer needs to supply chain capacity and quality teams.
Team Lead, Domino's Pizza, Saint Cloud, Saint Cloud, MN, Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills., Managed schedules, accepted time off requests and found coverage for short shifts., Worked different stations to provide optimal coverage and meet production goals., Adjusted equipment to meet different productivity levels., Increased productivity by 5%.
Sauté Cook, Noodles & Company, Saint Cloud, Saint Cloud, MN, Prepared sauces and garnishes to complement sautéed menu items., Sautéed and seasoned meats, pastas, and vegetables to customer taste preference., Set up and maintained sauté station to facilitate kitchen operations., Leveraged scales, dishers, and ladles to monitor portion control., Maintained neat appearance and clean uniform to project professionalism to customers.
Housekeeper, Skylight Gardens, St Cloud, St Cloud, MN, Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items., Disposed of trash and recyclables each day to avoid waste buildup., Cleaned elevators, glass, and planters in public areas., Worked with nurses in help of 10 people with dangerous diseases.
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza