Craig Mandel Hall
Temple Terrace,USA
Summary
Recent college graduate seeking employment. Accustomed to working in a fast paced environment with a strong demand in organization/interpersonal skills. I consider myself reliable, trustworthy, ethical, and discreet when providing superior customer service. Confident when interacting with individuals at all levels with as extreme attention to detail. Knowledgeable Claims Adjuster with solid background in analyzing claims and determining coverage. Successfully managed complex cases with focus on thorough investigation and timely resolution. Also, demonstrated proficiency in negotiation and customer service skills. While experienced with evaluating insurance claims and determining appropriate actions. I tend to utilize my analytical skills to assess damage and liability. With a strong understanding of policy coverage and effective negotiation techniques. A service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Only Adjuster
Corvel Corporation
05.2022 - 08.2024
- Received All Lines Adjuster License
- Claims Assistant 2022-2023
- Medical Only Adjuster 2023-2024
- Scheduling medical appointments
- Paying medical expenses
- Documenting injured worker information
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigations to report findings and recommendations.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Maintained contact with claimants and attorneys to determine treatment status.
Sales Associate
LA Fitness
07.2022 - 07.2022
- Operated cash registers
- Assisted customers with sales
- Stocked and organized shelves
- Answered questions about company policies, merchandise, and services
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Server
Red Lobster
08.2021 - 05.2022
- Assist in all aspects of the restaurant including managing guest service, food preparation, and cleanliness
- Ensure that all areas of the restaurant are clean and well-maintained
- Assist with inventory management and ordering
- Assist with cash handling, food preparation, and dishwashing duties as needed
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Chili's Restaurant
06.2019 - 05.2022
- Provided hospitable and customized service to each of our Guests
- Explained menu offerings
- Partnered with other Team Members to ensure Guest satisfaction
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Security Officer
Tri Mac Staffing
08.2017 - 01.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
Bachelor of Arts - Theater Arts, Mass Communication
Clark Atlanta University
Atlanta, GA12.2022
General Education Diploma -
Brooks- Debartolo Collegiate High School
Tampa, FL05.2017
Skills
- Customer Service
- Adaptability
- Problem Resolution
- Hosting
- Claims Investigation
- Claims Processing
- State Name Claims Adjuster License
- Highly motivated
- Active Listening
- Claims Evaluation
- Customer service and support
- Coaching and Mentoring
- Claims
Accomplishments
ACTIVITIES
- Fall 2021 - Graduate of Clark Atlanta University
- 2017-2019 - Clark Atlanta University NCAA Division II basketball player
- 2017 - Men of Vision Alumni Association inductee
- 2017 - Graduated from Brooks Debartolo Collegiate High School
- 2016 - Winner of the “Keep Tampa Bay Beautiful” Award
- 2015-2017 - Captain/member of Brooks - Debartolo Collegiate High School Varsity Basketball Organization
- 2014-2015 - Member of Steinbrenner High School Men’s Varsity Basketball Organization
- 2014 - Sergeant of Arms for Men of Vision Organization
- 2013 - Inducted into Men of Vision
2023- Member of Omega Psi Phi Fraternity Inc
Activities
- Graduate of Clark Atlanta University, 12/01/21
- Clark Atlanta University NCAA Division II basketball player, 01/01/17 - 12/31/19
- Men of Vision Alumni Association inductee, 01/01/17
- Graduated from Brooks Debartolo Collegiate High School, 05/01/17
- Winner of the 'Keep Tampa Bay Beautiful' Award, 01/01/16
- Captain/member of Brooks - Debartolo Collegiate High School Varsity Basketball Organization, 01/01/15 - 12/31/17
- Member of Steinbrenner High School Men's Varsity Basketball Organization, 01/01/14 - 12/31/15
- Sergeant of Arms for Men of Vision Organization, 01/01/14
- Inducted into Men of Vision, 01/01/13
- Member of Omega Psi Phi Fraternity Inc., 01/01/23
Certification
0620- All Lines Adjuster License
Timeline
Sales Associate
LA Fitness
07.2022 - 07.2022
Medical Only Adjuster
Corvel Corporation
05.2022 - 08.2024
Server
Red Lobster
08.2021 - 05.2022
Server
Chili's Restaurant
06.2019 - 05.2022
Security Officer
Tri Mac Staffing
08.2017 - 01.2018
General Education Diploma -
Brooks- Debartolo Collegiate High School
Bachelor of Arts - Theater Arts, Mass Communication
Clark Atlanta University