STCW Basic Safety (Split 2024), Security Awareness (MCA 204), ENG1 (Exp 2026), Deckhand YCA Yacht Training (Yachtiecareers), Personal survival Techniques, Crowd Management (SHLSOS-142), Personal safety & social responsibility (SHLSOS-359), Deck/Stewardess, NCL Pride of America, 04/01/23, 08/01/24, Proven track record in cleaning, organizing, and enhancing overall exterior aesthetics, Committed to delivering top-tier guest experiences, Maintaining strong attention to detail, organizational skills, and a passion for upholding luxury standards., Experienced in delivering exceptional service, assisting with meals, and ensuring guest satisfaction on cruise ships, Adaptable team player with strong communication skills, Experienced Fire Team member, adept at supporting emergency response efforts and maintaining fire safety standards, Quick-thinking and committed to ensuring a secure environment through effective teamwork., Guest Service experience with silver service, Account Manager, The Wilson Alliance, 01/01/17, 08/01/20, Kept accurate records pertaining to account notes, documenting any contract updates and renewals., Coordinated with customer managers to develop and execute business plans., Enhanced sales volume through skilled support to both new and inactive customers., Led sales planning, development and account management to grow existing accounts and establish new sales accounts., Hospitality Assistant, Indiana University Health, 02/01/21, 06/01/22, Provided highest quality customer service standards by anticipating customer needs., Answered telephone calls and emails from clients to address various questions and concerns., Communicated policy changes, project requirements and industry standards to staff members., Kept track of guest payments, documentation and reservations using computer programs and databases., Security Guard, G4S, 04/01/23, 11/01/23, Monitored the Security and Safety of client's property and personnel., Provided customer service., Prevented criminal activity and misconduct., Conducted unarmed foot and/or vehicle patrol.