Resa Moredock
Bisbee,AZ
Summary
Versatile and dynamic professional with a proven track record of enhancing operational efficiency and customer satisfaction at Cornucopia 2. Expert in kitchen operations and food safety standards, coupled with exceptional team coordination and problem-solving skills. Achieved significant improvements in staff performance and service delivery, fostering a culture of excellence and reliability.
Diligent cook with solid background in culinary techniques and kitchen operations. Demonstrated ability to execute menu items with precision and maintain high standards of food safety and quality. Proven track record of effective teamwork and adaptability in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Line Cook
Bisbee Badassery
11.2024 - Current
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
Restaurant General Manager
Cornucopia 2
03.2023 - 11.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Manager of Airbnb
Gretchen Bonaduce
03.2021 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional, organized, and safe environment for employees and patrons.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
High School Diploma -
Duarte High School
Duarte, CA05-1995
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Active listener
- Food preparation
- Problem-solving
- Food safety knowledge
- Team coordination
Accomplishments
- Supervised team of 5 staff members.
Certification
- Food Protection Manager Certification - ServSafe/National Restaurant Association.
- Food Safety Certification – National Registry of Food Safety Professionals.
- ServSafe Food Handler's Certification
Timeline
Line Cook
Bisbee Badassery
11.2024 - Current
Restaurant General Manager
Cornucopia 2
03.2023 - 11.2024
Manager of Airbnb
Gretchen Bonaduce
03.2021 - 02.2024
- Food Protection Manager Certification - ServSafe/National Restaurant Association.
- Food Safety Certification – National Registry of Food Safety Professionals.
- ServSafe Food Handler's Certification
High School Diploma -
Duarte High School
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