Reschel Stubbs
Rex,GA
Summary
Dedicated call center representative with a proven track record in customer support, problem-solving, and training staff. Committed to enhancing patient communication and streamlining processes for improved service delivery.
Results-driven professional with over 14 years in call center operations. Recognized for strong attention to detail, effective time management, and the ability to mentor junior staff. Eager to leverage skills in a dynamic healthcare environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Call Center Representative
Shepherd Center Hospital
Atlanta, GA
06.2012 - Current
- Managed high-volume inbound calls to address patient inquiries and concerns.
- Provided accurate information regarding hospital services and insurance verification procedures.
- Collaborated with healthcare teams to ensure seamless patient communication and appointment scheduling.
- Trained new staff on call handling procedures and customer service best practices.
- Managed high-volume inbound calls, providing accurate information to patients and healthcare providers.
- Utilized electronic health record systems to update and maintain patient information securely and accurately.
- Mentored junior staff on best practices for patient communication and data management protocols.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Facilitated prior authorization processes, ensuring compliance with regulatory standards and insurance requirements.
- Communicated effectively with patients regarding their authorization status and next steps.
- Streamlined data entry processes, enhancing accuracy and efficiency in patient records management.
Education
No Degree - Medical Assistant
Central Georgia Technical College
Macon, GASkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Flexible and adaptable
Certification
- Certified Medical Assistant, Shepherd Center - 2010 - Present
Languages
English
Timeline
Call Center Representative
Shepherd Center Hospital
06.2012 - Current
No Degree - Medical Assistant
Central Georgia Technical College