Summary
Overview
Work History
Education
Skills
Timeline
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Reshada Thompson

Summary

Proven leader and efficient operator, I leveraged skills in equipment operation and customer service to enhance workflow and satisfaction at Sam's Club. Expert in visual merchandising and stockroom maintenance, I significantly improved inventory management. My approach, blending meticulous organization with a personable demeanor, consistently drives positive outcomes and operational excellence. Hardworking TEAM LEAD with experience in delivering accurate inventory management in assorted environments. Facilitates productivity and prevents shortages through efficient receiving, processing and distribution of merchandise. Skilled in strategic inventory organization and tagging. Responsible Stocker with excellent blocking, facing and customer service skills coupled with 15 years of experience. Fast worker with attention to detail and completeness. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience

Work History

Stocking Associate

Walmart
10.2023 - Current
  • Greeted customers and directed to requested products.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained effective team member communication.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Answered customer questions and provided detailed product information.
  • Prepared returned items for shipment by boxing and labeling each box.
  • Maintained stockroom records and generated reports for management.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Answered queries and concerns and assisted customers with product selections.
  • Alternated goods in inventory by observing first-in and first-out approach.

Team Lead Sales Associate

SAMS CLUB
11.2014 - 10.2023
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Increased sales and customer satisfaction through personalized servicing.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.
  • Maintained current knowledge of evolving changes in marketplace.
  • Kept detailed records of daily activities through online customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Cleaning Supervisor

Own Business
08.2011 - 05.2023
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed laundry sorting, washing, drying, and ironing.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Team Lead

Sam's Club Tire And Battery
03.2015 - 01.2016
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adjusted equipment to meet different productivity levels.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Fast Food Team Leader

Wendy's Restaurant
01.2006 - 05.2009
  • Utilized various training techniques to develop team.
  • Created schedules and made adjustments to align to guest traffic and business needs.
  • Established and maintained positive and productive vendor relationships.
  • Developed and coached employees to elevate skills and expertise.
  • Planned merchandising and pricing workload, sales plans, and promotions.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Made change and returned correct cash and coin to patrons.
  • Assisted with preparing salads and cold food items.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Trained newly hired employees on routine tasks and customer service.
  • Supervised food presentation and plating to enhance visual appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

High School Diploma -

Valdosta High School
Valdosta, GA
05.2008

Skills

  • Visual Merchandising
  • Shipment Inspection
  • Planogram Execution
  • Loading and unloading
  • Warehouse Safety
  • Stockroom Maintenance
  • Item scanning
  • Truck unloading
  • Product pricing
  • Merchandising guidelines
  • Stock Rotation
  • Heavy Lifting
  • Pallet Jack Operation
  • Receiving Shipments
  • Merchandise Rotation
  • Customer Service
  • Loss Prevention
  • Order Receiving
  • Equipment Operation
  • Equipment Cleaning
  • Flexible Schedule
  • Front-end Maintenance
  • Customer Assistance
  • Merchandise Display
  • Friendly and Personable
  • Forklift Operation

Timeline

Stocking Associate

Walmart
10.2023 - Current

Team Lead

Sam's Club Tire And Battery
03.2015 - 01.2016

Team Lead Sales Associate

SAMS CLUB
11.2014 - 10.2023

Cleaning Supervisor

Own Business
08.2011 - 05.2023

Fast Food Team Leader

Wendy's Restaurant
01.2006 - 05.2009

High School Diploma -

Valdosta High School

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Reshada Thompson