Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Reshae Burgess

Technical Support And Consultation Agent
Columbia,SC

Summary

Highly analytical problem solver who thrives on delving into technical software and systems. Taking on the challenging task of learning the skills of a full stack software engineer. Well versed in aiding customers via technical support, trouble shooting networks and workstations, and maintaining proper system configurations.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Best Buy Supervisor in Training

Best Buy
01.2024 - Current
  • Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.
  • Enhanced team productivity by implementing efficient work processes and providing regular feedback.
  • Assisted senior management in strategic planning endeavors aimed at positioning the organization for long-term success.
  • Cultivated strong relationships with clients through proactive communication and excellent problem-solving abilities.

Geek Squad Consultation Agent

Best Buy
08.2023 - Current
  • Generated new sales, retained existing members and grew overall membership numbers through multiple interactions.
  • Listened carefully to customers and explained complex technical information simply and concisely.
  • Built rapport quickly and persuaded customers to buy without applying pressure.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
  • Helped streamline repair processes and update procedures for support action consistency.

Geek Squad Advanced Repair Agent

Best Buy, Geek Squad
01.2023 - Current
  • Performed regular upgrades to update systems and improve operability.
  • Arranged maintenance sessions to discover and mend inefficiencies.
  • Provided customers with troubleshooting, repair and support services.
  • Maintained inventory of repair supplies and ordered parts.
  • Assembled, maintained and repaired system hardware.

AT&T Customer Service Representative

AT&T
10.2022 - 01.2023
  • Resolves conflict and negotiates mutually beneficial agreements between parties.
  • Assists over 50 customers per day via phone with technical inquiries and facilitated solutions in a manner that is easily digestible to patrons.
  • Actively listens to customers' requests, confirming full understanding before addressing concerns.

Mail Processing Assistant

United States Post Office
11.2021 - 01.2022
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Education

High School Diploma -

Manning High School
Manning, SC
08.2014 - 06.2017

Skills

Technical issues analysis

Leadership

Software diagnosis

Desktop support

Network diagnostics

Technical Support

Troubleshooting

PC refurbishment

Hardware and software installation

Software

Avaya

Microsoft Office

Visual Studio Code

Adobe Suite

Nova

Timeline

Best Buy Supervisor in Training

Best Buy
01.2024 - Current

Geek Squad Consultation Agent

Best Buy
08.2023 - Current

Geek Squad Advanced Repair Agent

Best Buy, Geek Squad
01.2023 - Current

AT&T Customer Service Representative

AT&T
10.2022 - 01.2023

Mail Processing Assistant

United States Post Office
11.2021 - 01.2022

High School Diploma -

Manning High School
08.2014 - 06.2017

Similar Profiles

CREATE PROFILE
Reshae BurgessTechnical Support And Consultation Agent