RESHAM KANDEL
Haslet
Summary
Motivated and detail-oriented professional with a strong background in laptop repair and technical support. Experienced in team collaboration, problem-solving, and ensuring quality service. Holds a Bachelor's degree in Arts and partial Master's coursework in Sociology (thesis incomplete). Dedicated to continuous improvement and eager to take on leadership responsibilities to make a positive impact in the workplace.
Overview
7
7
years of professional experience
Work History
Learning Ambassador
Amazon
Fort Worth, TX
02.2024 - Current
- Led training sessions for new team members, enhancing onboarding experience and knowledge retention.
- Developed and implemented learning materials to support employee development initiatives across departments.
- Coordinated cross-functional workshops to promote knowledge sharing and collaboration between teams.
- Analyzed feedback from training programs to refine content, ensuring alignment with organizational goals.
L3 Repair Technician
SMS Infocomm
Grapevine, TX
07.2019 - 10.2022
- - Repaired and refurbished laptops and electronic devices to meet quality standards.
- - Diagnosed hardware and software issues efficiently and accurately.
- - Maintained detailed records of repair processes and outcomes.
- - Collaborated with team members to improve productivity and workflow.
- - Trained new technicians on company procedures and safety protocols.
Education
Master’s - Sociology
Tribhuvan University
Kathmandu, NepalBachelor of Arts - Sociology & Cultural Studies
Tribhuvan University
Kathmandu, NepalSkills
- Laptop and electronic repair
- Troubleshooting & diagnostics
- Team leadership & training
- Quality control & documentation
- Communication & problem-solving
- Workplace safety & organization
Timeline
Learning Ambassador
Amazon
02.2024 - Current
L3 Repair Technician
SMS Infocomm
07.2019 - 10.2022
Master’s - Sociology
Tribhuvan University
Bachelor of Arts - Sociology & Cultural Studies
Tribhuvan University
Additional Information
- - Authorized to work in the U.S.
- - Reliable, punctual, and hardworking
- - Fluent in English and Nepali