Steven Dad
Summary
With a proven track record at ITG Communications, I excel in maintenance, repairs, and customer service, enhancing operational efficiency and client satisfaction. My expertise in cleaning and sanitation, coupled with exceptional attention to detail, has significantly improved guest feedback by over 30%. A mentor to peers, I thrive under pressure, ensuring high standards in every task.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon
Jupiter, FL
07.2024 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Analyzed training program effectiveness, making data-driven adjustments for continuous improvement.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
Technician
ITG Communications
152 Molly Walton Dr Hendersonville, TN 37075
09.2017 - Current
- Maintained detailed records of all maintenance activities, enabling data-driven decision-making for future improvements.
- Mentored junior team members, fostering professional development through skill-building exercises and constructive feedback.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with customers to provide updates, gather information and resolve issues.
Housekeeping Supervisor
Housekeeping
Hotel Victor South Beach 1144 Ocean Drive Miami Be
04.2012 - 08.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Education
Law Enforcement - Law Enforcement
Miami Dade College
Miami, FL08-2015
High School Diploma -
Miami Carol City Senior High School
3301 Miami Gardens Drive Miami Gardens, FL 330506-2013
Skills
- Attention to detail
- Cleaning and sanitation
- Customer service
- Guest relations
- Works Well Under Pressure
- Installation and repair
- Maintenance and repairs
Accomplishments
- Controlled a [Number] lot operation by leading a team of [Number] technicians to set up, operating and complete the production of [Name of Product].
Certification
- Certified Maintenance & Reliability Technician (CMRT) - Society for Maintenance & Reliability Professionals.
Languages
French
Limited Working
creole
Full Professional
English
Full Professional
Spanish
Limited Working
Timeline
Learning Ambassador
Amazon
07.2024 - Current
Technician
ITG Communications
09.2017 - Current
Housekeeping Supervisor
Housekeeping
04.2012 - 08.2017
Law Enforcement - Law Enforcement
Miami Dade College
High School Diploma -
Miami Carol City Senior High School