ReShanti Mouton
Lake Charles,LA
Summary
Accomplished Consumer Lending Processor and Retail Sales Supervisor with a proven track record at CSE Federal Credit Union, enhancing loan processing efficiency and customer satisfaction. Skilled in loan documentation and customer service, adept at multitasking with a keen eye for detail. Demonstrated adaptability in fast-paced environments, significantly improving operational workflows.
Overview
8
8
years of professional experience
Work History
Consumer Lending Processor
CSE Federal Credit Union
09.2020 - Current
- Streamlined loan approval process by working closely with underwriters to review and verify documentation.
- Ensured compliance with regulatory requirements through diligent attention to detail and thorough document review.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Balanced General Ledgers and Spreadsheets.
- Make sure all paperwork related to loans are filed correctly.
- Obtain and verify documents required to be registered at the DMV.
- Process payments and apply refunds from insurance claims.
- Process a large volume of consumer loans.
- Review and make sure all insurance reports balance.
Retail Sales Supervisor
American Eagle Outfitters, Inc
08.2016 - 09.2020
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Physical Therapy Technician -
Unitech Training Academy
Lake Charles05.2018
High School Diploma -
Jennings High School
Jennings, LA05.2016
Skills
- Data entry proficiency
- Loan Documentation
- Time Management
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Microsoft Office
- Filing systems
- Documentation Review
- Banking Industry Knowledge
- Loan processing expertise
- Teamwork and Collaboration
- Customer Service
- Professionalism
- Loan Application Preparation
- Closing Documentation
Accomplishments
Worked in the Member Services Department and was promoted to the Consumer Lending Department as CSE Federal Credit Union after 2 years.
Timeline
Consumer Lending Processor
CSE Federal Credit Union
09.2020 - Current
Retail Sales Supervisor
American Eagle Outfitters, Inc
08.2016 - 09.2020
Physical Therapy Technician -
Unitech Training Academy
High School Diploma -
Jennings High School
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