Zavina Silva

Make consumer loans, following current policies concerning loans as set by the board of directors, and meet performance targets for loan production and cross sales of products. Determine the members needs, tailoring credit products to meet their unique financial needs and goals.

• Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
• Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
• Collaborated with other departments to facilitate cross-functional projects for improved results.
• Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.