Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ruth Olvera

Kyle,TX

Summary

Tenacious detail-oriented professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Consumer Success Representative

Realtor.com
05.2019 - Current
  • Inbound/Outbound calls 400+ per day
  • Talk Time 47+ minutes per hour
  • Approximately 330 realtor / consumer connections per Pay Period
  • Google Meets / Zoom Proficient
  • Email and Chat Support Proficient
  • Handle consumer and realtor connections with a focus on quality and consumer experience
  • Perform as part of a team environment with ability to work independently
  • Experienced in script while proficient in off script conversation

911 / Emergency Dispatcher

Austin Police Department
03.2001 - 02.2019
  • Answered incoming 911 calls quickly assessing if a call was an emergency or non-emergency
  • Collected all critical information (accurate descriptions of people / vehicles / places / weapons) from caller and entered into CAD (Computer Aided Dispatch)system in allotted time required
  • Coordinated calls to appropriate sector for dispatch by providing correct location
  • Recorded / cleared warrants in TCIC/NCIC consisting of wanted people, runaways, stolen vehicles and articles
  • Oversaw correct information on towed / impounded vehicles was documented
  • Dispatched CAD calls in allotted time frame
  • Monitored 20 to 40 officers at a time, updating their locations and upholding officer safety
  • Corresponded with officers via 2-way radio
  • Screened subjects for warrants, requested confirmation on warrants and runaways, started wreckers for collisions or service assistance, and documented data entry information for CAD records
  • Trained new employees on the OPS floor on CAD system, radio procedure / etiquette and ability to work independently as a dispatcher to ensure officer safety

Education

High School Diploma -

Homer Hanna High School
Brownsville, TX
06.1994

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Sales Oriented
  • Google and Zoom Proficient
  • Microsoft Office Suite Proficient
  • Adept at picking up new skills
  • Conversationally Spanish fluent
  • Sales Support
  • Telephone reception

Accomplishments

    Telecommunicator of the Year 2010 - Emergency Communications

    Certified Training Officer of the Quarter / June 2018 - Emergency Communications

    Winner's Circle Recipient 2023 (2x) / 2024

Timeline

Consumer Success Representative

Realtor.com
05.2019 - Current

911 / Emergency Dispatcher

Austin Police Department
03.2001 - 02.2019

High School Diploma -

Homer Hanna High School

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