Hi, I’m
Amanda Heyns
Austin,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
years of professional experience
Work History
Realtor.com
Consumer Success Representative
01.2018 - Current
Job overview
- Built customer service knowledge and took initiative to learn additional processes.
- De-escalated difficult consumer situations.
- Vetted interested home buyers for both lenders and buyer's agents to ensure they are best assisted with their property and/or financial needs.
- Responded competently and consistently to both internal and external customer requests and resolved issues to satisfaction.
HHC Construction Management Solutions
Project Manager
02.2015 - 01.2018
Job overview
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
Austin Promotional SolutionsAustin, TX
Sales Administration Assistant
05.2011 - 11.2014
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Austin Community CollegeAustin, TX
Associates In Applied Science from Diagnostic Medical Sonography
Skills
- Call Center Operations
- CRM Software
- Shipping and Receiving Understanding
- Lead Generation
- Administrative Support
- Project Management Abilities
- Order Processing
- Customer Relationship Management
- QuickBooks Proficiency
Timeline
Consumer Success Representative
Realtor.com
01.2018 - Current
Project Manager
HHC Construction Management Solutions
02.2015 - 01.2018
Sales Administration Assistant
Austin Promotional Solutions
05.2011 - 11.2014
Austin Community College
Associates In Applied Science from Diagnostic Medical Sonography