Hi, I’m
Clarissa VanRoss
Customer service representative/Management/housekeeping
Oklahoma City,OK
Summary
Adept at navigating high-stress customer service scenarios, I enhanced loyalty and satisfaction at Costco through empathetic conflict resolution and critical thinking. As a Manager at Sonic, I spearheaded recruitment and training programs, boosting team productivity. My expertise includes Microsoft Excel and active listening, ensuring operational excellence and superior customer relations. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
years of professional experience
Work History
Consumer CellularOklahoma City, OK
Consumer Service Representative
01.2025 - 04.2026
Job overview
- Supported customers by maintaining a positive, empathetic, and professional demeanor.
- Addressed customer inquiries promptly and efficiently.
- Engaged with customers across multiple communication channels.
- Recognized and resolved customer complaints effectively.
- Possessed in-depth knowledge of products to answer customer questions accurately.
- Processed orders, forms, applications, and requests diligently.
- Documented customer interactions, transactions, comments, and complaints meticulously.
- Collaborated with colleagues as needed for improved service delivery.
- Provided insights on enhancing the customer service process.
- Supervised a team of junior customer service representatives to improve service quality.
- Achieved customer satisfaction by delivering professional support.
CostcoOklahoma City, OK
Customer Service Representative
08.2023 - 11.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries regarding products and services.
Extended Stay AmericaOklahoma Oklahoma City, Oklahoma
Housekeeping Cleaner
04.2021 - 2023
Job overview
- Maintained cleanliness and sanitation in guest rooms and common areas.
- Operated cleaning equipment including vacuums, floor scrubbers, and chemical dispensers.
- Ensured compliance with safety protocols and health regulations during all cleaning tasks.
- Assisted in inventory management of cleaning supplies and linens.
- Collaborated with team members to meet housekeeping standards and deadlines.
- Reported maintenance issues and assisted with room inspections for quality assurance.
- Provided exceptional service to guests by addressing special requests promptly and efficiently.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Theo JanitorialOklahoma City, OK
Janitorial Lead
01.2021 - 01.2023
Job overview
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
Sodexo Food ServiceOklahoma City, OK
Team Leader
09.2021 - 11.2022
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
All Around Business Development
Customer Service Representative
01.2019 - 02.2020
Job overview
- Handle 80+ combined inbound and outbound per day
- Answer questions from providers and members about benefits and eligibility for dental insurance
- Escalate calls to the necessary department
- Address patient requests and needs in a professional manner
- Collect and maintain patient health, demographic, insurance and financial information
- Document notes each call
- Activity monitoring schedule to ensure providers meet daily goals
- Process incoming payments, follow up with patient request
- Handle insurance verification and eligibility checks
Liberty Dental
Customer Service Representative
01.2018 - 01.2019
Job overview
- Handle 80+ call inbound and outbound
- Collect and maintain patient health, demographic, insurance and financial info
- Document notes each call
- Activity monitoring schedule to ensure providers meet daily goals
- Process incoming payments, follow up with patient request
- Handle insurance verification and eligibility checks
SonicOklahoma City, OK
Manager
04.2012 - 12.2017
Job overview
- Coordinated recruitment efforts to attract top talent.
- Managed budgets for various departmental initiatives.
- Streamlined communication processes to foster transparency among departments.
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Francis Tuttle Technology CenterOklahoma City, OK
from Medical Tech
US GrantOklahoma City, OK
High School Diploma
05.2007
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Customer satisfaction measurement
Call center operations
Timeline
Consumer Service Representative
Consumer Cellular
01.2025 - 04.2026
Customer Service Representative
Costco
08.2023 - 11.2024
Team Leader
Sodexo Food Service
09.2021 - 11.2022
Housekeeping Cleaner
Extended Stay America
04.2021 - 2023
Janitorial Lead
Theo Janitorial
01.2021 - 01.2023
Customer Service Representative
All Around Business Development
01.2019 - 02.2020
Customer Service Representative
Liberty Dental
01.2018 - 01.2019
Manager
Sonic
04.2012 - 12.2017
US Grant
High School Diploma
Francis Tuttle Technology Center
from Medical Tech