MURRAH NOBLE
Kyle,TX
Summary
Independent, hardworking, and motivated with experience in multiple customer support
communication platforms. Adds value to any organization in need of developing successful
sales and support teams and product marketing plans that satisfy clients and meet demanding
objectives. Talent for devising creative strategies; meets tight deadlines every time.
Overview
8
8
years of professional experience
Work History
Consumer Success Representative
Realtor.com
01.2022 - Current
- Provides concierge-style “first step” services to potential home buyers, connecting them to local buyers’ agents and offering lending resources
- Performs within the top 25%+ of all reps on the floor, maintaining perfect quality call scores and daily activity, time on phone and call dialing stats
- Has twice received team VIP acclaim and other quarterly recognitions within the first year.
Specialty Support
Ancestry.com
01.2017 - 01.2022
- Maintained multiple Ancestry agencies – Ancestry, RootsWeb, Archives –while also performing phone, email and live chat support duties, with the ability to perform all these tasks in a single day
- Was enlisted to lead a team in processing Judicial/Police opt out requests, researching and purging various internet databases of the personal information of members of law enforcement around the country
- Managed control of spam/viruses for the Ancestry database
- Knowledgeable in all tools and programs needed to navigate and succeed with Ancestry, including both individual and corporate sales of research subscriptions and DNA test kits
- Retail Furniture Manager - 20 years
- Top sales associate, trainer, showroom merchandiser, quality support manager, and store manager for contemporary furniture stores BRIGHT IDEAS, EURWAY, and MOTIF
- Created product, sales, and STORIS retail software training programs
- Helped to create more efficient delivery/assembly and store open/close procedures
- OTHER
- Banking, credit card customer service
- Retail financing
- Fashion and cosmetics retail
- High-end food and beverage service
- Entertainer in LGBTQ+ Community and for corporations such as the IRS and Austin Community College
Education
Bachelor of Science - Communications, Advertising Copywriting, Vocal Music
University of Texas
Skills
- Product Knowledge and Customer Service Trainer
- Software and POS System Trainer
- Accomplished copy/template writer
- Excellent Proofreader
- Phone, Email, Live Chat, SMS support skills
- Proficient in Microsoft Office Suite, 2007/2010/OFFICE 365, Google Sheets
- Professional Entertainer
Accomplishments
- Award-winning Retail Manager in Home Furnishings, Fashion and Cosmetics
- Experienced home stager and visual merchandiser, working directly with realtors
- Telesales lead for 1800flowers.com
- Certified in Customer Service and Human Relations continuing education courses.
Timeline
Consumer Success Representative
Realtor.com
01.2022 - Current
Specialty Support
Ancestry.com
01.2017 - 01.2022
Bachelor of Science - Communications, Advertising Copywriting, Vocal Music
University of Texas
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