Ruth Olvera
Kyle,TX
Summary
Tenacious detail-oriented professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Consumer Success Representative
Realtor.com
05.2019 - Current
- Inbound/Outbound calls 400+ per day
- Talk Time 47+ minutes per hour
- Approximately 330 realtor / consumer connections per Pay Period
- Google Meets / Zoom Proficient
- Email and Chat Support Proficient
- Handle consumer and realtor connections with a focus on quality and consumer experience
- Perform as part of a team environment with ability to work independently
- Experienced in script while proficient in off script conversation
Emergency Dispatcher
Austin Police Department
01.2012 - 02.2019
- Dispatched CAD (Computer Aided Dispatch) calls in allotted time frame
- Monitored 20 to 40 officers at a time, updating their locations and upholding officer safety
- Corresponded with officers via 2-way radio
- Screened subjects for warrants, requested confirmation on warrants and runaways, started wreckers for collisions or service assistance, and documented data entry information for CAD records
- Answered incoming phone calls from patrol and supervisory staff
- Trained new employees on the OPS floor on CAD system, radio procedure / etiquette and ability to work independently as a dispatcher to ensure officer safety
911 Call Taker
Austin Police Department
03.2001 - 01.2012
- Answered incoming 911 calls while quickly assessing if a call was an emergency or non-emergency
- Organized and collected all critical information (accurate descriptions of people / vehicles / places / weapons) from caller and entered into CAD system in allotted time required
- Coordinated calls to appropriate sector for dispatch by providing correct location
- Recorded / cleared warrants in TCIC/NCIC consisting of wanted people, runaways, stolen vehicles and articles
- Oversaw correct information on towed / impounded vehicles was documented
- Trained new employees on the OPS floor on CAD system, call taking procedures and ability to work independently as a 911 Call Taker
Education
High School Diploma -
Homer Hanna High School
Brownsville06.1994
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Sales Oriented
- Google and Zoom Proficient
- Microsoft Office Suite Proficient
- Adept at picking up new skills
- Conversationally Spanish fluent
- Sales Support
- Telephone reception
Accomplishments
Telecommunicator of the Year 2010 - Emergency Communications
Certified Training Officer of the Quarter / June 2018 - Emergency Communications
Winner's Circle Recipient 2023 (2x) / 2024
Timeline
Consumer Success Representative
Realtor.com
05.2019 - Current
Emergency Dispatcher
Austin Police Department
01.2012 - 02.2019
911 Call Taker
Austin Police Department
03.2001 - 01.2012
High School Diploma -
Homer Hanna High School
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