Reshayla Barrington
Virginia Beach,VA
Summary
To gain long term employment, where I can advance in the company and put forth my customer service skills. I'm punctual, a team player with ability to mulI-task without losing any quality in my work.
Overview
10
10
years of professional experience
Work History
Spring Oaks Capital (Resolution Specialist)
Soc LLC
Chesapeake, VA
04.2023 - Current
- The ability to negotiate payment plans to fit customer's financial budget.
- Understanding the customer's reason for delinquency, to determine how to navigate going forward with best resolution
- Processing credit/debit and check payments
- Follow up calls for failed payments
- Responsible for keeping track of daily payments for the team
Upscale Lounge (Cashier)
03.2021 - Current
- Greets guest, Collects money, Counts earnings at end of shift, Place bills in categorized envelopes
Conduent (Benefits administration services Associate II/Ops)
06.2018 - 11.2019
- Processing incoming claims, Ability to resolve escalated claims, Receive and process faxes, Manage future dated claims, Review and respond to client concerns, Stop overpayments, Set up recurring claims
Sports Zone Elite (Third key holder)
08.2015 - 07.2017
- Provides exceptional customer service, Ability to process cash/credit purchases, refunds and exchanges, Preparing store to store transfers and markdown, Processing incoming shipment and merchandising, Assist with inventory preparation once per month, Performing cash drops
Good Mojo's (Volunteer)
09.2014 - 06.2015
- Greet all the customers whether their donating or visiting, Interact with all customers in a professional manner, Receive and price items
North Face (Cashier/Sales associate)
10.2017
- Merchandise, Cleaning the store, Folding all apparel, Approach customers, Process transactions/count deposits/returns & exchange, Assist with inventory, Process incoming shipments
Education
Skills
- Customer oriented
- Excellent customer service skills
- Merchandising
- Time management
- Microsoft Word/PowerPoint skills
- Communication skills
- Team management
- Negotiating
Timeline
Spring Oaks Capital (Resolution Specialist)
Soc LLC
04.2023 - Current
Upscale Lounge (Cashier)
03.2021 - Current
Conduent (Benefits administration services Associate II/Ops)
06.2018 - 11.2019
North Face (Cashier/Sales associate)
10.2017
Sports Zone Elite (Third key holder)
08.2015 - 07.2017
Good Mojo's (Volunteer)
09.2014 - 06.2015
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