Taylore Santos
Cottage Grove,MN
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Andersen Windows Doors
Bayport, Minnesota
08.2022 - Current
- Handled large volumes of daily calls to address complex product inquiries
- Handled escalated complaints by implementing appropriate resolutions
- Managed numerous systems with comprehensive expertise in various product lines
- Coordinated with sales, billing, collections and technical support teams to resolve customer issues
- Worked alongside various departments to deliver thorough solutions for customers
- Maintained up-to-date knowledge on company products, services as well as relevant industry regulations
Operations Manager
Ronnally's
Woodbury, Minnesota
05.2015 - Current
- Led recruitment and training processes for over 30 staff members
- Managed inventory control while maintaining high-quality standards and excellent customer service
- Developed effective workflow, procedures, and scheduling to address customer requirements
- Addressed challenges efficiently to ensure smooth operations
- Oversee inventory requirements to avoid shortages and waste
Human Resources Assistant
Find Your Power
St Paul, Minnesota
01.2019 - 02.2020
- Delivered mail efficiently to designated departments.
- Supported recruitment team in managing candidate selection process.
- Developed and executed recruitment strategies to address employee needs
- Reviewed applicant resumes and facilitated interview scheduling
- Maintained accurate records by entering employment information into files
Education
Bachelor of Science - Psychology/Public Health
St. Catherine University
Saint Paul, MNSkills
- Microsoft Office
- Salesforce
- Conflict resolution
- Customer service
- Coordinating projects
- Detail-oriented
- Problem-solving
Timeline
Resolution Specialist
Andersen Windows Doors
08.2022 - Current
Human Resources Assistant
Find Your Power
01.2019 - 02.2020
Operations Manager
Ronnally's
05.2015 - Current
Bachelor of Science - Psychology/Public Health
St. Catherine University