Reshematt Mckeson
St.Catherine,01
Summary
Strong communication and problem-solving skills developed in fast-paced service environments. Proven ability to manage and resolve customer inquiries efficiently. Ready to leverage these skills to enhance team performance and customer satisfaction in a new field.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sagility
01.2022 - 07.2025
- Assisting healthcare providers and patients in navigating the precertification appeals process in cases of authorization denials or adverse determination.
- Maintaining accurate records of precertification requests, authorization approvals, denials, and follow-up actions taken. Ensuring that all documentation complies with regulatory requirements, and organizational policies.
- Assisting healthcare providers, medical staff, and facility administrators to obtain necessary clinical information, clarify documentation requirements, and address any issues or discrepancies in the precertification process. Providing timely updates and feedback to providers regarding the status of precertification requests.
- Communicated effectively with healthcare providers to gather necessary information for precertification requests.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Customer Service Representative
HGS - Hinduja Global Solutions
01.2021 - 01.2022
- Providing assistance and support to members regarding their accounts, benefits, services, and inquiries. This could involve answering questions about membership options, benefits coverage, and account management.
- Managing member accounts, including updating personal information, processing membership renewals or cancellations, and handling billing inquiries and payments.
- Maintaining accurate records of member interactions, inquiries, and resolutions. This may include documenting customer feedback, complaints, and suggestions for improvement, as well as generating reports on customer service metrics and trends.
- Offering information to members about available services, programs, and events. This could involve explaining the features and benefits of different membership levels or informing members about upcoming events and promotions.
Back Office Clerk
Electoral Office Of Jamaica
02.2020 - 05.2020
- Assisted human resources department in managing employee records.
- Input data into spreadsheets and databases.
- Utilized office management software to record and scan employee data into the system.
Assistant Teacher
Cedar Grove Basic
10.2018 - 01.2019
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Developed innovative activities to engage young children in learning process.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Managed daily routines such as snack time transitions smoothly while maintaining a calm and focused environment.
- Fostered strong parent-teacher relationships through regular communication about student progress and goals.
Customer Service Representative
IBEX Global
02.2018 - 04.2018
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Business Administration
Heart Trust NTA
St.Catherine07-2024
Certification in Records Management -
UCC
Kingston05-2023
High School Diploma -
Bridgeport High School
Portmore, Jamaica01-2016
Skills
- Skilled in Microsoft Office applications
- Proficient in computer applications
- Proficient in handling calls
- Accurate documentation skills
- Data entry
- Records management specialist
Timeline
Customer Service Representative
Sagility
01.2022 - 07.2025
Customer Service Representative
HGS - Hinduja Global Solutions
01.2021 - 01.2022
Back Office Clerk
Electoral Office Of Jamaica
02.2020 - 05.2020
Assistant Teacher
Cedar Grove Basic
10.2018 - 01.2019
Customer Service Representative
IBEX Global
02.2018 - 04.2018
Business Administration
Heart Trust NTA
Certification in Records Management -
UCC
High School Diploma -
Bridgeport High School
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