RESHMA BANU
Alpharetta,US
Summary
Enthusiastic job seeker with proven ability to manage large data sets, develop targeted Marketing strategies, and convert data into actionable information to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Business Analyst
Cognizant Technology Solutions, CTS
07.2017 - 12.2018
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
- Collaborated with upper management to drive Marketing strategy and implement new processes and product development.
- Educated strategic planning with B2B clients and 5+ stakeholders for systems integration, web services development, API, and XML data transfer to ensure product launches
- Leadership position in a 14-member incident management team working 24x7 to promptly resolve technical issues to meet company standards through Service Now platform
- Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.
- Coordinated events and conferences that showcased the company's expertise, strengthening its reputation within the industry.
- Improved client satisfaction with personalized solution presentations tailored to address specific business needs lead to high levels of satisfaction and repeat business opportunities.
- Implemented data-driven strategies to optimize business growth and increase revenue.
- Facilitated training sessions for new associates, enhancing team capabilities and performance.
- Pioneered mentorship program within department, facilitating knowledge sharing and professional development among team members.
- Researched, analyzed, and projected market data for successful project management initiatives, consistently delivering projects on time and within budget constraints.
Business Associate
Duty Free Shoppers, Cognizant Technology Solutions
04.2016 - 06.2017
- Designed guidelines policies to establish consistent services and end-user support services globally, maintained smooth cross functional collaboration and timely delivery of products across 12 locations
- Developed high-quality user-friendly documentation, providing clear guidance for future system enhancements and maintenance.
- Reduced costs with thorough evaluation of existing systems and implementation of cost-effective upgrades.
- Provided expert consultation on IT systems usage, enabling clients to achieve their goals more efficiently.
- Conducted in-depth data analysis to inform strategic decision-making, leading to more effective resource allocation and prioritization.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems with ITIL process management.
- Communicated and explained business requirements to team members to implement functional demands.
- Safeguarded sensitive information while maintaining compliance with regulatory requirements.
- Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.
Programmer Analyst
Cognizant Technology Solutions, CTS
07.2014 - 03.2016
- Developed new product design for sales automation, scheduled jobs to process sales file daily to backend resulted in human effort reduction and time consumption to 40%
- Researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges and launched new duty-free shops in Vietnam and Cambodia as part of new store setup, contributing to a 35% increase in Profit and new revenue generation
- Collaborated with Retail Banks and multiple teams- including sales, design, operations to reconcile real time and bank sales to identify discrepancy between two systems through effective communication
- Re-synthesized existing data to promote ease-of-use and quality of services by creating new scripts to extract, transform, clean, move and load data into the system for operational data storage.
- Performed regression and system-level testing to verify software quality prior to release.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Practiced strong interpersonal skills to interact positively and productively across organizational lines, including administrators /executives enhanced organizational and individual performance.
- Administered server and troubleshooted critical issues during unplanned network outage with zero error
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
Education
Master of Business Administration - Marketing
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA07.2025
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute of Technology
05.2014
Skills
- Programming Skills :RPGLE, CLLE, RPG/400,CL/400, SQLRPG, Python, SQL
- Tools: As400, SQL/400, ALDON, DB2, Excel, Powerpoint, Canva
- Soft Skills : Stakeholder Management, Customer Support, Data Analysis,IT Performance Reports, Performance Optimization, Teamwork and Collaboration, Problem-Solving, Time Management, Organizational Skills, Analytical Thinking, Product Development, User Acceptance Testing, Software development life cycle, Business process modeling, Strategic Planning, Product Lifecycle Management,Research and trend analysis,Data-driven decision-making
Interests
LEADERSHIP AND INVOLVEMENT -
Executive Board Member - Hamza Science Academy - Aug 2023 - May 2024 -
Organized a Fund raising event to promote Parents Teachers Organization activity, boosted up 20% profit than the previous year
Certification
Diploma in Computer Applications
Accomplishments
- Supervised team of 14 staff members.
- Achieved Diamond in the rough Award by completing task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTimeline
IT Business Analyst
Cognizant Technology Solutions, CTS
07.2017 - 12.2018
Business Associate
Duty Free Shoppers, Cognizant Technology Solutions
04.2016 - 06.2017
Programmer Analyst
Cognizant Technology Solutions, CTS
07.2014 - 03.2016
Master of Business Administration - Marketing
Georgia State University, J. Mack Robinson College of Business
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute of Technology
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