Erica Walker
Alpharetta,GA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
10
10
years of professional experience
Work History
Administrative and Welcome Assistant
Summit Materials
Alpharetta, GA
06.2023 - Current
- Manage essential services that support the day-to-day operations of the company including HR, Finance, Facilities, and Legal.
- Provide personalized service to customers and direct them to the appropriate department or staff member to enhance customer satisfaction.
- Create and manage catering requests and invoices
- Arrange all aspects of travel for company Directors including lodging, transportation and dinner for business trips
- Create conference room reservations and walk through and inspect conference setups, assist with small meetings, and interact with relevant departments (IT, audio-visual,) to ensure smooth operations.
- Log and scan/deposit checks that are received through mail into internal systems
- Complete and upload I9 forms, employment verification, and other confidential documents as directed to assist the People and Culture team
- Provide administrative support to to payroll team by issuing Kronos badges and paycards
- Ensure invoices for the corporate office and People and Culture department are processed and paid in a timely manner
- Efficiently handle and respond to legal subpoenas, ensuring compliance with legal requirements and maintaining confidentiality.
Administrative Assistant/Account Manager, Inside Sales
Pro*Act LLC
Monterey, CA
03.2021 - 05.2022
- Managed communications and information flow among suppliers, distributors and other departments
- Prepared P.O.'s for product sourcing
- Networked/collaborated with internal team and distributor procurement and sales teams to grow business
- Coordinated logistics to ensure appropriate shipping and cold chain management.
- Visited distributors, attended industry events and participated in Pro*Act annual sales and procurement conferences
- Assisted development and implementation of new administrative procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, uploading/submitting expenses, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Scheduled office meetings and client appointments for staff teams.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Inside Sales Manager
Frosty Acres Brands
Alpharetta, GA
07.2014 - 11.2020
- Built relationships with customers and community to establish long-term business growth.
- Worked closely with the sales department to identify business growth opportunities
- Researched and analyzed distributors non Frosty Acres purchase programs. Applied techniques to interpret data and produce reports that identify opportunities for growth
- Trained employees for inside sales positions
- Addressed distributor questions and needs at semi-annual buying shows
- Resolved distributor issues, concerns, complaints, and requests
Education
Bachelor of Arts - Liberal Arts And General Studies
University of Southern Mississippi
Hattiesburg, MS05.2012
Skills
- Schedule Management
- Administrative Support
- Customer Service
- Data Management
- Office Management
- Customer and Client Relations
- Project Planning
- Team Bonding
- Staff Management
- Accounting Support
- AS/400
- Negotiation
- Prioritization
Additional Information
References:
Jill Mitchel
ProAct
850.207.4497
jmitchell@proactusa.com
Bill Lewis
Frosty Acres Brands
330.575.6106
blewis@frostyacresbrands.com
Meyree Escobar
ProAct
831.783.6633
mescobar@proactusa.com
Timeline
Administrative and Welcome Assistant
Summit Materials
06.2023 - Current
Administrative Assistant/Account Manager, Inside Sales
Pro*Act LLC
03.2021 - 05.2022
Inside Sales Manager
Frosty Acres Brands
07.2014 - 11.2020
Bachelor of Arts - Liberal Arts And General Studies
University of Southern Mississippi