Audra Ezzell
Fairfield,Maine
Summary
My objective is to find a career where I can continue to grow not just in knowledge but in my position with the company. I give my all to any job I have. I love to help others resolve issues and reach their full potential. While bringing out the best in them by working together as a team supporting each other. Through honesty, hard work and mutual respect we can all be happy and successful.
Overview
27
27
years of professional experience
Work History
Executive Assistant /Executive Administrative Assistant /Director of Community Outreach
Blue Sky Counseling
70 First Rangeway Waterville Me. 04937
12.2017 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Customer Service / Sales Representative
T-Mobile
05.2007 - Current
- I'm certified in sales by an outsourced company
- I've been with them almost 8 years and have helped new employees by providing floor support to answer any questions or concerns they may have
- I also have made up different team building exercises to help our team learn how to work together better and raise moral.
Customer Service and Sales, Training Assistant
LL Bean
05.2005 - 05.2007
- I was able to help both new and older employees learn new skills to meet and exceed the company goals
- I continued to supervise new employees for the first 4 weeks of training listening to their calls and helping them modify their call flow to provide excellent customer service and quality service with confidence in both the product and themselves.
Manager/nutritional instructor, Manager and trainer
Curves, Old Town a day Bangor Maine
04.2004 - 01.2005
- I went to different town meetings, and placed flyers and boxes up to attract new customers
- While working with the owner to find new equipment and clients
- I handled bookkeeping to track sales and membership
- Taught some of the workouts and nutritional classes while managing three other employees.
Manager/Dell Customer Service, Customer Service Manager
ENVISIONET, Orono Maine
01.1997 - 01.2003
- I received a certification in management, while I managed a team of 30 representatives
- I was my job to take a team of people who where struggling to meet the company metrics and make them into a top team that were a very organized and efficient
- Wich made them feel more comfortable with their job and want to stay longer
- I had to do all the evaluations and reviews
- I also monitored them to see the areas where we needed to improve and gave the extra time and one on one training needed to be able to meet or exceed them.
Education
Certification - Management Training Certification
Envision Net
Fairfield Technical College
01.1997
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Calendar Management
- Professional and mature
- Excel spreadsheets
- Document Preparation
- Resourceful
- Project Planning
- Schedule Management
- Invoice Processing
- Phone Etiquette
- Spreadsheet tracking
- Social Media Management
- Technical Support
- Multi-line phone proficiency
- Bookkeeping
- Accounting
- Quality Control
- Policy Enforcement
- Time Management
- Microsoft Office
- Honest and Dependable
- Critical Thinking
- Team Leadership
Key Qualifications
I have more than 20 years of Customer Service and Sales experience. I also have been through Sales, Customer Service, and Supervisor Certification at Fairfield Technical College, Envisionet and TMobile.
References
1800-996-7566, Carolyn Stevens, 207-680-5108, Ashley Fowler, 207-314-9064, Angie Maitland, 07-242-9784, Grace Daniels, 207-549-5341, 207-55-7600, Douglas Brown, 207-80-0947, Tony Jaing, 207-248-1918
Timeline
Executive Assistant /Executive Administrative Assistant /Director of Community Outreach
Blue Sky Counseling
12.2017 - Current
Customer Service / Sales Representative
T-Mobile
05.2007 - Current
Customer Service and Sales, Training Assistant
LL Bean
05.2005 - 05.2007
Manager/nutritional instructor, Manager and trainer
Curves, Old Town a day Bangor Maine
04.2004 - 01.2005
Manager/Dell Customer Service, Customer Service Manager
ENVISIONET, Orono Maine
01.1997 - 01.2003
Certification - Management Training Certification
Envision Net
Fairfield Technical College