Resnina Anik
Vancouver ,WASHINGTON
Summary
Obtain a position with a company where I can bring my experiences to the table. Furthermore, make it a learning environment to further my knowledge on tasks and duties that are new to me.
Overview
2019
2019
years of professional experience
Work History
Supervisor
Dusit Thani Guam Resort
2020 - 2025
- Organized and maintained filing systems for streamlined operations.
- Supervised daily operations to ensure high-quality guest experiences and service standards.
- Coordinated team schedules and assigned tasks to optimize workflow efficiency.
- Trained and mentored junior staff, fostering a collaborative work environment.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Resolved guest complaints promptly, improving customer satisfaction ratings in service delivery.
- Collaborated with management to streamline processes, reducing wait times for guests.
- Monitored inventory levels and coordinated supplies procurement for seamless operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Turndown
Pacific Island Club
01.2017 - 01.2019
- Complete Guest requests, preparing amenities for morning shift.
- Worked effectively in fast-paced environments.
Customer Service Executive
Okura & Associates
2011 - 2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction.
Education
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Guam Community College
MangilaoHigh School Diploma - Academics
Simon Sanchez High School
YigoSkills
- I am hardworking, dedicated and can work as a team player to complete the task at hand I am familiar with office machines I am Computer literate and have been trained by a computer training program (ELIOT)
Timeline
Turndown
Pacific Island Club
01.2017 - 01.2019
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Guam Community College
High School Diploma - Academics
Simon Sanchez High School
Supervisor
Dusit Thani Guam Resort
2020 - 2025
Customer Service Executive
Okura & Associates
2011 - 2016