Irving Salazar Vela
El Paso,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consultant
DATAMARK
El Paso, TX
01.2024 - Current
- Assisted clients with the process of reserving childcare, adultcare, and petcare services through their employer's benefits program
- Facilitated benefits program registration for clients, clarified benefit policies, and offered instructions for making reservations. Educated clients about essential information for utilizing program benefits and attended to client concerns.
Call Center Representative
Alorica
El Paso, TX
06.2022 - 10.2023
- Demonstrated strong customer service abilities by delivering prompt and accurate support, ensuring customer satisfaction in a high-volume call center environment.
- Maintains and updates necessary customer information, while also responding to requests for assistance and potential processing of credit card authorizations. Calmly resolves and de-escalates issues, escalating to supervisor when appropriate. Tracks call-related information for auditing and reporting purposes, providing feedback reports on call issues such as downtime or training deficiencies.
Team Leader
Whataburger
El Paso, TX
02.2020 - 06.2022
- Directed team members, ensuring adherence to established procedures and consistently meeting or exceeding customer expectations. Collaborated effectively with colleagues as part of a team, supporting Whataburger's commitment to customer satisfaction.
- Build trust, commitment, and connections to accomplish tasks and goals. Lead and motivate individuals and teams, setting an example for others. Provide feedback and encourage high performance standards.
Education
High school diploma - Engineering
Eastlake High School
El Paso, TX06.2019
Associate of Applied Science - Paralegal
El Paso Community College
El Paso, TXSkills
- Cashiering
- Cooking
- Cash Handling
- Food Safety
- Integrity and Honesty
- Reports and documentation
- Processes and procedures
- Continuous Improvement
- Food Handling/Production/Service
- Kitchen/Team management
- Restaurant/Cleaning experience
- Stocking/Inventory Control
- Meal preparation
- Management
- Supervising experience
- Leadership
- Bilingual
- Typing
- Windows
- Driving
- Customer service
- Communication skills
- Banking
- Upselling
- Problem-Solving
Certification
- Food Handler Certification
- Driver's License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Consultant
DATAMARK
01.2024 - Current
Call Center Representative
Alorica
06.2022 - 10.2023
Team Leader
Whataburger
02.2020 - 06.2022
High school diploma - Engineering
Eastlake High School
Associate of Applied Science - Paralegal
El Paso Community College
- Food Handler Certification
- Driver's License
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